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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493021
Report Date: 06/15/2023
Date Signed: 06/15/2023 11:06:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/29/2023 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230329152231
FACILITY NAME:AGUILAR FAMILY CHILD CAREFACILITY NUMBER:
197493021
ADMINISTRATOR:AGUILAR, SONIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 893-1393
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:14CENSUS: 10DATE:
06/15/2023
UNANNOUNCEDTIME BEGAN:
08:10 AM
MET WITH:AGUILAR, SONIA- LicenseeTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Allegation 1 - Child was hit by staff
Allegation 2 - Staff encouraged children to hit other children in care
Allegation 3 - Staff inappropriately disciplined children
INVESTIGATION FINDINGS:
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On 06/15/2023, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced visit for the purpose of delivering findings for the complaint received on 03/29/2023. LPA met with Licensee, AGUILAR, SONIA and discussed the purpose of the visit. LPA toured the home and observed 10 children in care being supervised by 3 adults.

On 04/03/2023, LPA Ornelas conducted an unannounced visit at the Facility. LPA obtained children’s roster,
conducted children interviews and staff interviews.

During the course of the investigation, LPA Ornelas conducted parent and children interviews, reviewed childrens roster and made observations in regard to the above allegations.

Parents are reporting that they have no concerns regarding the care and supervision that their children are receiving at the Family Child Care (FCC).
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 06/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20230329152231
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: AGUILAR FAMILY CHILD CARE
FACILITY NUMBER: 197493021
VISIT DATE: 06/15/2023
NARRATIVE
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Parents are reporting that their children are happy and like the FCC. Parents are reporting that the licensee is always available to answer questions and concerns.

Children are reporting that they like the day care and like the providers. Children are reporting that they are treated nicely and like their teachers.

Based on the evidence obtained over the course of the investigation, LPA Ornelas was unable to corroborate
that the Allegations; Child was hit by staff, Staff encouraged children to hit other children in care, Staff inappropriately disciplined children. Therefore, the allegations are determined Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the allegations occurred.

An exit interview was conducted, and a copy of this report, appeal rights along with the Notice of Site Visit were provided to licensee, AGUILAR, SONIA.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 06/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2