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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493021
Report Date: 07/24/2024
Date Signed: 07/24/2024 04:01:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2024 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20240514084819
FACILITY NAME:AGUILAR FAMILY CHILD CAREFACILITY NUMBER:
197493021
ADMINISTRATOR:AGUILAR, SONIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 893-1393
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:14CENSUS: 6DATE:
07/24/2024
UNANNOUNCEDTIME BEGAN:
03:15 PM
MET WITH:Sonia Aguilar, LicenseeTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Child was injured while in care.
INVESTIGATION FINDINGS:
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On 07/24/2024 at 3:15 PM, Licensing Program Analysts (LPAs) Elicia Calvillo and Roberto Luque Avila conducted an unannounced complaint investigation visit to deliver findings on the above-mentioned allegations. LPAs identified self and met with Sonia Aguilar, Licensee, who guided analyst on a tour of the inside and outside of the facility. LPAs observed 6 children and 2 staff upon arrival during sleep time.

Throughout the course of the investigation, LPA Calvillo obtained the LIC 9040 Child Care Facility Roster, obtained photos, interviewed Licensee, interviewed staff, interviewed parents, and interviewed children.

During today’s visit, LPAs addressed the allegations per Reporting Party that child was injured while in care.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 58-CC-20240514084819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: AGUILAR FAMILY CHILD CARE
FACILITY NUMBER: 197493021
VISIT DATE: 07/24/2024
NARRATIVE
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The allegation that child was injured while in care, has been found to be unsubstantiated. Per Licensee, there are two staff daily and when a child is injured parents are notified. Per staff interviews, there is 2 staff and licensee present daily, staff are always checking on the children, and staff will notify parents if any incident occurs. Per parents interviewed, parents are informed of incidents that occur at the facility and their children have not returned home with unexplained injuries. Children interviewed did not make any disclosures regarding the allegation.

Based on LPA Calvillo’s investigation, documents obtained, and statements obtained, it has been determined that the complaint allegations that child was injured while in care, has been found to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Sonia Aguilar, Licensee, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
LIC9099 (FAS) - (06/04)
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