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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493099
Report Date: 05/14/2025
Date Signed: 05/14/2025 03:46:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250221121534
FACILITY NAME:HUMBLE HEARTS ACADEMYFACILITY NUMBER:
197493099
ADMINISTRATOR:AMANDA FRYFACILITY TYPE:
850
ADDRESS:13325 HAWTHORNE BLVD.TELEPHONE:
(424) 209-2537
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:39CENSUS: 35DATE:
05/14/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:ARACELE GONZALEZ, DIRECTORTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Allegation: Physical Plant- Licensee did not ensure facility is maintained in good repair.
INVESTIGATION FINDINGS:
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On 5/14/2025, Licensing Program Analyst (LPA) Loyce Phillips arrived at the facility to conduct an unannounced visit for the purpose of delivering the findings on the above allegation. Upon arrival, LPA met with Director Aracele Gonzalez and toured the facility. LPA observed 35 preschool children with 5 staff members.

LPA conducted a full investigation that included interviews with staff and parents, LPA’s observations, and a thorough walk-through of the facility on 2/24/2025, 3/11/2025, and 5/14/2025. Parents did not disclosed any issues or concerns regarding the flickering lights. During staff interviews, staff acknowledged that the lights in the bugalow building have been flickering for some time. Staff 1 stated the licensee has been working to get the issue resolved. The licensee reported the initial issue (1st work order) to Southern California Edison (Edison) on 1/21/2025, and no action was taken at that time. Edison was called on 2/21/2025 for a second work order.9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250221121534
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: HUMBLE HEARTS ACADEMY
FACILITY NUMBER: 197493099
VISIT DATE: 05/14/2025
NARRATIVE
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Edison arrived on 2/22/2025 and did not respond to flickering lights, but only responded to the outside light pole. On 2/24/2025, the licensee sent a 3rd work order to Edison. Edison came out on the same day to the facility. Edison left additional instructions for the electrician. The electrician visited the facility on 2/26/2025, but no work was completed. On 3/22/2025, the Electrician changed the meter and the wiring; however, additional work was needed as the lights were still flickering. The licensee ordered light covers with clouds to try to minimize the flickering lights. On 4/12/2025, all the fluorescent lights were switched out for LED lights, however, the lights were still flickering. According to the Director of Operations, the flickering lights seem to be a complex issue beyond the electricians and Edison; however, as of 5/14/2025, the facility has implemented LED Ultrabright ceiling lights until the flickering lights issues have been resolved.

Therefore, the allegation that the facility did not ensure the facility is maintained in good repair is deemed unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

No deficiency is cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, report and appeals rights were discussed and provided to Director, Araceli Gonzalez.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2