197493270-11-30-2023-58-CC-KSTS-D23SVB-20240202131225

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493270
Report Date: 11/30/2023
Date Signed: 11/30/2023 12:45:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2023 and conducted by Evaluator Suzette Ornelas

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20230905114019

FACILITY NAME:	WEVILLAGE VENTURA, LLC		FACILITY NUMBER:	197493270
ADMINISTRATOR:	BENINATI, KAREN		FACILITY TYPE:	850
ADDRESS:	13335 VENTURA BLVD.		TELEPHONE:	(818) 233-8218
CITY:	SHERMAN OAKS	STATE: CA	ZIP CODE:	91423
CAPACITY:	24	CENSUS: 13	DATE:	11/30/2023
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	Cassidy Barnes - Lead Teacher		TIME COMPLETED:	12:40 PM

ALLEGATION(S):

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Allegation 1 - Administrator is not present at the facility a sufficient amount of time.
Allegation 2 - Facility is operating out of ratio.
Allegation 3 - Staff does not ensure that facility is free of odors.

INVESTIGATION FINDINGS:

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On 11/30/2023, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Cassidy Barnes - Lead Teacher to whom the reason for the inspection was announced. LPA toured the facility and observed 13 daycare children and 3 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, staff schedules, children and staff sign in/out sheets and interviewed the Reporting Party (RP), Director, 4 parents and 3 teachers in regard to the above allegations.

-Pertaining to the allegation that - Administrator is not present at the facility a sufficient amount of time.
According to the RP, the Director is not present at the facility daily.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 11/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20230905114019

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WEVILLAGE VENTURA, LLC	FACILITY NUMBER: 197493270
	VISIT DATE: 11/30/2023

NARRATIVE

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According to the Director, hours may vary but is present daily. According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), the director is present daily, although times vary. According to Parent 3 (P3) and Parent 4 (P4), Parent 5 (P5) and Parent 6 (P6) they are not sure when the Director is present at the facility; however, if needed, they are able to get in contact with the director via email or during pick ups.

-Pertaining to the allegation that - Facility is operating out of ratio.

According to the RP- there is not enough staff available to maintain child teacher ratio at all times.
According to the Director, there is always enough staff present to maintain ratio and there is always assistance available at times if needed, director will step in. According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), children are always supervised and one teacher is never left alone with more than 12 children at a time.
According to Parent 3 (P3) and Parent 4 (P4), Parent 5 (P5) and Parent 6 (P6), they have no concerns regarding ratio. P3 and P6 stated that they have observed approximately 10 children in the classroom.

-Pertaining to the allegation that - Staff does not ensure that facility is free of odors.

According to the RP- the directors dog goes to the bathroom inside the facility and due to it not being immediately cleaned up, there is a bad odor present at the facility.
According to the Director, the dog does not go to the bathroom at the facility, if an accident does occur, which is rare, the area is cleaned up. According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), they have never observed the dog going to the bathroom inside the facility and have not smelled any bad odors.
According to Parent 3 (P3) and Parent 4 (P4), Parent 5 (P5) and Parent 6 (P6), they have no concerns regarding odors at the facility and have never smelled anything of concern.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Cassidy Barnes - Lead Teacher.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 11/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2023

LIC9099 (FAS) - (06/04)

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