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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493270
Report Date: 12/20/2023
Date Signed: 12/20/2023 04:01:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2023 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20231213141311
FACILITY NAME:WEVILLAGE VENTURA, LLCFACILITY NUMBER:
197493270
ADMINISTRATOR:BENINATI, KARENFACILITY TYPE:
850
ADDRESS:13335 VENTURA BLVD.TELEPHONE:
(818) 233-8218
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91423
CAPACITY:24CENSUS: 13DATE:
12/20/2023
UNANNOUNCEDTIME BEGAN:
10:11 AM
MET WITH:Cassidy Barnes - Lead TeacherTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility is operating out of ratio
INVESTIGATION FINDINGS:
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On 12/20/2023, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Lead Teacher, Cassidy Barnes to whom the reason for the inspection was announced. LPA toured the facility and observed 13 daycare children and 2 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, staff schedules, children and staff sign in/out sheets and interviewed the Reporting Party (RP), 5 Staff in regard to the above allegations.

-Pertaining to the allegation that - Facility is operating out of ratio
According to the RP, the facility was out of ratio on at least one occasion during the month of December.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20231213141311
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493270
VISIT DATE: 12/20/2023
NARRATIVE
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LPA reviewed children sign in out sheets as well as staff sign in/out sheets and confirmed that on 12/13/2023, there were 13 children present at the facility supervised by 1 staff.

According to Staff 1 (S1) and Staff 5 (S5), staff was left alone with 13 children one day for a few hours.

Based on the information obtained through observations and interviews, the allegation is substantiated. A substantiated finding means that the complaint is substantiated and the allegation is valid because the preponderance of the evidence standard has been met. See deficiency page (LIC9099-D).

Failure to maintain posting as required will result in a $100 civil penalty. A copy of this report shall be provided to the parents/guardians of the children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parents/guardians of any children newly enrolled at the facility for the next twelve (12) months. The LIC 9224 Acknowledgement of Receipt of Licensing Reports must be maintained in each child's file immediately upon receipt from the parent.

LPA provided Licensee with a blank copy of the LIC 9224 Acknowledgement of Receipt of Licensing Report.


A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Lead Teacher, Cassidy Barnes.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20231213141311
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493270
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/20/2023
Section Cited
CCR
101216.3(a)
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101216.3(a) Teacher-Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This requirement is not met as evidence by:
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Per lead teacher, there are part time teachers who can work on a full time basis to ensure Teacher-Child Ratio is maintained at all times.
An additional floater staff will be available to ensure children are being visually supervised at all times.
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Based on LPA observations of sign in/out sheets and staff interviews, facility was operating out of ratio on at least one occasion (12/13/2023). which poses an immediate health, safety or personal rights risk to persons in care.
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All staff including director will watch the following video:
Teacher to Child Ratio in Child Care Centers
and write a brief summary on what was understood at the following website:
ccld.childcarevideos.org

Summaries will be submitted to LPA via email.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3