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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493270
Report Date: 01/14/2025
Date Signed: 01/15/2025 01:59:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2024 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20241017143232
FACILITY NAME:WEVILLAGE VENTURA, LLCFACILITY NUMBER:
197493270
ADMINISTRATOR:BENINATI, KARENFACILITY TYPE:
850
ADDRESS:13335 VENTURA BLVD.TELEPHONE:
(818) 233-8218
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91423
CAPACITY:24CENSUS: 13DATE:
01/14/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Karen Beninati and Jezyka RoldanTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff left day care children unattended
INVESTIGATION FINDINGS:
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On 1/14/2025, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Director, Karen Beninati and Lead Teacher Jezyka Roldan to whom the reason for the inspection was announced. LPA toured the facility and observed 13 daycare children, 2 staff and 1 floater lead teacher (1 teacher with 5 children; 1 teacher with 8 children).

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster and sign in/out sheets, staff sign in/out sheets and conducted interviews in regard to the above allegations.

-Pertaining to the allegation that - Staff left day care children unattended
According to the Reporting Party (RP), they observed children in the front classroom on their own whle the teacher was no where to be seen.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20241017143232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493270
VISIT DATE: 01/14/2025
NARRATIVE
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According to Staff interviewed during the course of the investigation, staff stated that the children are not left unattended. Staff stated that in an emergency case where a child needs to use the restroom and no other adults are present they have quickly taken the child.

According to Parents interviewed during the course of the investigation, parents stated that upon pickup, they have been unable to locate a teacher to open the door while the children visibly playing near the front classroom area.

During the initial 10 Day inspection, LPA Ornelas observed children left unsupervised in the classroom for moments approximately 1-2 minutes, while the teacher had to assist a child with a restroom break. LPA observed teacher step away while the remaining children stayed in the classroom with the hired music teacher for the day. LPA did not observe any other staff available to assist with supervision due to all other staff having to maintain ratio.

Based on the information obtained through observations and interviews, the allegation is substantiated. A substantiated finding means that the complaint is substantiated and the allegation is valid because the preponderance of the evidence standard has been met.

1 Type A deficiency is being cited on the attached LIC9099-D.

A copy of this report shall be provided to the parents/guardians of the children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parents/guardians of any children newly enrolled at the facility for the next twelve (12) months. The LIC 9224 Acknowledgement of Receipt of Licensing Reports must be maintained in each child's file immediately upon receipt from the parent.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Karen Beninati and Jezyka Roldan

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20241017143232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493270
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/28/2025
Section Cited
CCR
101229
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement is not met as evidence by:
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Per Director and Lead Teacher, 4 walkie talkies were purchased in December 2024 to ensure staff can quickly communicate with one another when the floater teacher assistance is needed to ensure that no child is left without supervision.
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Based on observations and interviews, facilty did not comply with ensuring children had direct supervision at all times. This poses an immediate risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3