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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493270
Report Date: 01/14/2025
Date Signed: 01/15/2025 01:59:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2024 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20241017143232
FACILITY NAME:WEVILLAGE VENTURA, LLCFACILITY NUMBER:
197493270
ADMINISTRATOR:BENINATI, KARENFACILITY TYPE:
850
ADDRESS:13335 VENTURA BLVD.TELEPHONE:
(818) 233-8218
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91423
CAPACITY:24CENSUS: 13DATE:
01/14/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Karen Beninati and Jezyka RoldanTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not ensure they were not out of ratio
INVESTIGATION FINDINGS:
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On 1/14/2025, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Director, Karen Beninati and Lead Teacher Jezyka Roldan to whom the reason for the inspection was announced. LPA toured the facility and observed 13 daycare children, 2 staff and 1 floater lead teacher (1 teacher with 5 children; 1 teacher with 8 children).

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster and sign in/out sheets, staff sign in/out sheets and conducted interviews in regard to the above allegations.

-Pertaining to the allegation that - Staff did not ensure they were not out of ratio
According to the Reporting Party (RP), There is usually 1 adult for 12+ kids. This is not a one off but a very frequent occurance.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20241017143232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493270
VISIT DATE: 01/14/2025
NARRATIVE
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According to Staff interviewed during the course of the investigation, staff stated that it is not a regular occurrence but it has happened in the past due to emergency circumstance, for example staff being out sick and facility awaiting a substitute teacher.

According to Parents interviewed during the course of the investigation, parents stated that they have never observed more that 12 children being supervised by one adult.



Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.
A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Karen Beninati and Jezyka Roldan.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2