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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493270
Report Date: 03/06/2026
Date Signed: 03/06/2026 04:04:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2025 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20251218161104
FACILITY NAME:WEVILLAGE VENTURA, LLCFACILITY NUMBER:
197493270
ADMINISTRATOR:BENINATI, KARENFACILITY TYPE:
850
ADDRESS:13335 VENTURA BLVD.TELEPHONE:
(818) 233-8218
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91423
CAPACITY:24CENSUS: 12DATE:
03/06/2026
UNANNOUNCEDTIME BEGAN:
12:06 PM
MET WITH:Vanessa RodriguezTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Allegation 1 - Staff handled child in a rough manner
Allegation 2 - Staff used inappropriate form of punishment
INVESTIGATION FINDINGS:
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On 3/6/2026, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Lead Teacher, Vanessa Rodriguez to whom the reason for the inspection was announced. LPA toured the facility and observed 12 daycare children and 2 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster and conducted interviews in regard to the above allegations.

-Pertaining to the allegation that - Staff handled child in a rough manner.
According to the RP, staff handled a child in a rough manner by grabbing a child and lifting them up behind the arms.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20251218161104
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493270
VISIT DATE: 03/06/2026
NARRATIVE
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According to witnesses interviewed during the course of the investigation, there was conflicting statements made. Most witnesses stated that they have never observed children being handled in a rough manner. Witnesses stated that they like the school and their teachers.

According to children interviewed during the course of the investigation, children stated that they like their school and their teachers. Children stated that they do not get in trouble and are happy.

-Pertaining to the allegation that - Staff used inappropriate form of punishment.
According to the RP, staff inappropriately disciplined children.

According to witnesses interviewed during the course of the investigation, there were conflicting statements made. Most witnesses stated that they have never observed children being disciplined inappropriately. Witnesses stated that when children misbehave, they are talked to, they are allowed to express themselves and provided positive reinforcement.

According to children interviewed during the course of the investigation, children stated that they like their school and their teachers. Children stated that they do not get in trouble.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Lead Teacher Vanessa Rodriguez.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2