197493273-5-9-2024-58-CC-BBEL-D6Y5TQ-20240707201439

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493273
Report Date: 05/08/2024
Date Signed: 05/09/2024 08:16:41 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/15/2024 and conducted by Evaluator Suzette Ornelas

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20240315145635

FACILITY NAME:	WEVILLAGE VENTURA, LLC		FACILITY NUMBER:	197493273
ADMINISTRATOR:	BENINATI, KAREN		FACILITY TYPE:	830
ADDRESS:	13335 VENTURA BLVD.		TELEPHONE:	(818) 233-8218
CITY:	SHERMAN OAKS	STATE: CA	ZIP CODE:	91423
CAPACITY:	20	CENSUS: 6	DATE:	05/08/2024
		UNANNOUNCED	TIME BEGAN:	02:13 PM
MET WITH:	Lead Teacher, Alicia Hill		TIME COMPLETED:	04:42 PM

ALLEGATION(S):

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Allegation1 - Staff did not adequately supervise day care child resulting in child sustaining unexplained injuries while in care.

Allegation 2 - Staff did not ensure that day care child was fed while in care.

INVESTIGATION FINDINGS:

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On 5/8/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Lead Teacher, Alicia Hill to whom the reason for the inspection was announced. LPA toured the facility and observed 6 daycare children and 2 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster and conducted interviews with the Reporting Party (RP), 3 staff and 6 parents in regard to the above allegations.

-Pertaining to the allegation that - Staff did not adequately supervise day care child resulting in child sustaining unexplained injuries while in care.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240315145635

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WEVILLAGE VENTURA, LLC	FACILITY NUMBER: 197493273
	VISIT DATE: 05/08/2024

NARRATIVE

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According to the RP, staff did not inform RP of superficial scratches Child 1 (C1) obtained and was unable to clearly provide information on how the scratches were obtained.

According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), whenever children obtain any injury parents are notified either via the application Pro Care or upon pickup.

According to Parent 3 (P3) and Parent 4 (P4), Parent 5 (P5), Parent 6 (P6) and Parent 7 (P7) their children have at some point obtained a minor injury that is not of a concern; however, they are informed about how the incident occurred and have no serious concerns about the care their children are receiving.

-Pertaining to the allegation that - Staff did not ensure that day care child was fed while in care.
According to the RP- C1 was not fed all 3 bottles of milk while in care.

According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), children are always fed according to their feeding schedule. Staff further stated that they cannot force a child to eat if they refuse. Staff further stated that some children refuse to eat and they make their best attempts to log everything on the Pro Care application; however, there are times that due to being busy with the children, updating the app can be delayed at times.

According to Parent 3 (P3) and Parent 4 (P4), Parent 5 (P5), Parent 6 (P6) and Parent 7 (P7) they have no concerns regarding their children being withheld meals. Parents stated that they understand the feeding schedule. Parents stated that if their children do not eat the food return home with them at the end of the day. Parents stated that they understand their children might not always be hungry and have no concerns.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Lead Teacher, Alicia Hill.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2024

LIC9099 (FAS) - (06/04)

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