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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493273
Report Date: 01/14/2025
Date Signed: 01/15/2025 12:20:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2024 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20241017143237
FACILITY NAME:WEVILLAGE VENTURA, LLCFACILITY NUMBER:
197493273
ADMINISTRATOR:BENINATI, KARENFACILITY TYPE:
830
ADDRESS:13335 VENTURA BLVD.TELEPHONE:
(818) 233-8218
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91423
CAPACITY:20CENSUS: 13DATE:
01/14/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Karen Beninati and Jezyka RoldanTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not ensure they were not out of ratio
INVESTIGATION FINDINGS:
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On 1/14/2025, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA was greeted and let into the facility by Director, Karen Beninati and Lead Teacher Jezyka Roldan to whom the reason for the inspection was announced. LPA toured the facility and observed 13 daycare children, 4 staff and 1 floater lead teacher.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster and sign in/out sheets, staff sign in/out sheets and conducted interviews in regard to the above allegations.

-Pertaining to the allegation that - Staff did not ensure they were not out of ratio
According to the Reporting Party (RP), one adult was supervising more that 4 infants. Often times in the infant room, they will have one adult with 6-8 babies getting dropped off in the morning. One morning the manager was locked out and there were already over 10 babies with the manager outside.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20241017143237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493273
VISIT DATE: 01/14/2025
NARRATIVE
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According to Staff interviewed during the course of the investigation, staff stated that the facility has been out of ratio. Staff stated that it is not a regular occurrence but it has happened as an emergency basis for example while awaiting the arrival of an additional staff.

According to Parents interviewed during the course of the investigation, multiple parents stated that they have observed 1 teacher supervising more than 4 infants numerous times. Parents further stated that this has been observed both upon drop off and upon pick up. Parents stated that they have observed this by looking through the window at the facility into the infant room.

Based on the information obtained through observations and interviews, the allegation is substantiated. A substantiated finding means that the complaint is substantiated and the allegation is valid because the preponderance of the evidence standard has been met.

1 Type A deficiency is being cited on the attached LIC9099-D.

A copy of this report shall be provided to the parents/guardians of the children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parents/guardians of any children newly enrolled at the facility for the next twelve (12) months. The LIC 9224 Acknowledgement of Receipt of Licensing Reports must be maintained in each child's file immediately upon receipt from the parent.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Karen Beninati and Jezyka Roldan.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20241017143237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493273
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/28/2025
Section Cited
CCR
101416.5(b)
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101416.5 Staff-Infant Ratio (b) There shall be a ratio of one teacher for every four infants in attendance.
This requirement is not met a evidence by:
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Director wil be sending out a procare announcement to notify parents of the ratio and create more open communication with families.

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Based on observtions and interviews, a ratio of 4 infants to 1 teacher is not being mainatined at the center. This poses an immediate risk to children in care.
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Director agrees to ensure all infant staff watch the video below and submit a signed sheet of all staff that watched it.

www.ccld.childcarevideos.org
child care center operators
Teacher to Child Care Ratios in Child Care Centers
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3