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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493273
Report Date: 04/30/2025
Date Signed: 04/30/2025 01:54:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2025 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250421140827
FACILITY NAME:WEVILLAGE VENTURA, LLCFACILITY NUMBER:
197493273
ADMINISTRATOR:BENINATI, KARENFACILITY TYPE:
830
ADDRESS:13335 VENTURA BLVD.TELEPHONE:
(818) 233-8218
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91423
CAPACITY:20CENSUS: 12DATE:
04/30/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:BENINATI, KARENTIME COMPLETED:
01:35 PM
ALLEGATION(S):
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Allegation 1 - Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On 4/30/2025, Licensing Program Analyst (LPA) Suzette Ornelas made an unannounced visit for the purpose of conducting an initial investigation regarding the above allegation. Upon arrival, LPA was greeted and let into the facility by Infant Teacher, Vanessa to whom the reason for the inspection was announced. LPA toured the facility and observed 12 daycare children and 3 staff. Director Karen Beninati proceeded to assist LPA the remainder of the visit

-Pertaining to the allegation that - Facility is operating out of ratio.
According to the RP, facility was observed to be out of ratio in the morning.

During todays inspection, LPA Ornelas observed 2 teachers supervising 10 infants and 1 teacher supervising 2 infants behind the closed double doors.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250421140827
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493273
VISIT DATE: 04/30/2025
NARRATIVE
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According to Staff 1 (S1), children were in the process of a transition period where they were being moved to the nap room. During this time, the 4th floater teacher had stepped away to assist with the preschool (license#197493270). According to Staff 2 (S2), children were in the process of being moved to the nap room when LPA walked in. According to Staff 3 (S3) staff were in the process of moving children into the nap room.

LPA Ornelas explained to S1 that the facility is required to be well equipped with staff to ensure that they are meeting the 1 adult to 4 infant ratio at all times, including the the transition periods or reduce their enrollment.

LPA Ornelas provided Director Karen Beninati with information on the Technical Support Program (TSP)
which provides consultation for licensed Child Care providers in areas that are governed by Title 22 Regulations and the Health & Safety Code. LPA further explained to the Director that TSP is voluntary and requires an agreement to participate, includes scheduled on-site consultation visits, do not issue citations and there is no fee. Additionally, TSP provides training and work in collaboration in creating systems that will help correct current deficient areas and help prevent citations from occurring in the future.

S1 stated that they are interested in assistance from the TSP program; however, would like a meeting with a Licensing Program Manager (LPM) first.

Based on the information obtained through observations and interviews, the allegation is substantiated. A substantiated finding means that the complaint is substantiated and the allegation is valid because the preponderance of the evidence standard has been met. 1 Type A deficiency is being cited on the attached LIC9099-D.

A copy of this report shall be provided to the parents/guardians of the children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parents/guardians of any children newly enrolled at the facility for the next twelve (12) months. The LIC 9224 Acknowledgement of Receipt of Licensing Reports must be maintained in each child's file immediately upon receipt from the parent.
A notice of site visit was given and must remain posted for 30 days.Exit interview conducted and report was reviewed with Director, Karen Beninati.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Citations on this Visit Report are Under Appeal!

Control Number 58-CC-20250421140827
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493273
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type A
05/16/2025
Section Cited
CCR
101416.5
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101416.5 Staff-Infant Ratio
(b) There shall be a ratio of one teacher for every four infants in attendance.
This requirement is not met as evidence by:
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Director agrees to have a meeting with staff regarding ratio and provide a copy of the agenda along with sign in/out sheets of staff in attendance. Additionally, Director will provide an updated childrens roster and updated personnell roster (LIC500) to LPA.
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LPA observed 2 teachers supervising 10 infants. This poses an immediate risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
LIC9099 (FAS) - (06/04)
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