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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493322
Report Date: 11/15/2023
Date Signed: 11/15/2023 05:51:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Veronica Wheatley
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20230829095440
FACILITY NAME:BRIGHTER DAYS EARLY LEARNING, LLC.FACILITY NUMBER:
197493322
ADMINISTRATOR:LEWIS, CHELSEAFACILITY TYPE:
850
ADDRESS:1648 W. 9TH STREETTELEPHONE:
(310) 940-4128
CITY:SAN PEDROSTATE: CAZIP CODE:
90732
CAPACITY:54CENSUS: 25DATE:
11/15/2023
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Director Darlene Estrada & Licensee Paola TerzoliTIME COMPLETED:
06:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff left day care children outside unsupervised.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/15/23, Licensing Program Analyst (LPA), V. Wheatley conducted an unannounced inspection regarding the above allegation. LPA met with the director Darlene Estrada and toured the classrooms. LPA observed 25 children (10 toddlers in classroom 2 and 15 preschool children in classroom 3) The children were supervised by qualified staff.

On 9/8/2023, LPA Wheatley conducted an inspection and met with the director Darlene Estrada. At approximately 11am the licensee Paola Terzoli arrived. LPA observed 17 children in the preschool classroom #3 (preschool) with two staff members and a music teacher. LPA did not observe any children unsupervised. LPA interviewed staff and other witnesses. No one disclosed that a child or children had been left unsupervised at any time. Based on the investigation, which included interviews with relevant parties and observations, the allegation is unsubstantiated. This finding means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted. A copy of this report will be provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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