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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493493
Report Date: 03/28/2025
Date Signed: 03/28/2025 02:26:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2025 and conducted by Evaluator Tyler Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250311081027
FACILITY NAME:HILL FAMILY CHILD CAREFACILITY NUMBER:
197493493
ADMINISTRATOR:JILL HILLFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 439-9311
CITY:COMPTONSTATE: CAZIP CODE:
90222
CAPACITY:14CENSUS: 10DATE:
03/28/2025
UNANNOUNCEDTIME BEGAN:
01:19 PM
MET WITH:Jill Hill, LicenseeTIME COMPLETED:
02:34 PM
ALLEGATION(S):
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Licensee does not live in the facility where family daycare is being provided
Licensee does not have control of property
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tyler Reyes and Keneisha Dunlap conducted an unannounced subsequent complaint investigation for the above allegations. LPAs met with Jill Hill, Licensee and explained the reason for the visit.

The investigation consisted of: LPAs conducted interviews with Licensee Hill, Staff 1 through Staff 2 (S1-S2) Copies of the licensee’s driver licensee, a copy of utility bill were obtained for verification, and a copy from Superior Court of The State of California County of Los Angeles demanding a jury trial in this action or proceeding for unlawful detainer dated March 11, 2025. On 3/25/25, LPA conducted telephone interviews with the children’s parents 1-6 (P1-P6).

(Continued LIC 9099-c)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Tyler Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20250311081027
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: HILL FAMILY CHILD CARE
FACILITY NUMBER: 197493493
VISIT DATE: 03/28/2025
NARRATIVE
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Regarding the allegation Licensee does not live in the facility where family day-care is being provided. It is alleged that the licensee does not live in the home, resides at a different address, and leaves the facility every day at 3PM. (2) of (2) staff denied the allegation. Staff indicated that the start and end of each shift, the licensee is always present unless attending to business outside the facility but returns. (6) of (6) parents denied the allegation. Parent indicated seeing the licensee operating the day-care at their pickup and drop-off times. Another parent states that their child attends Monday through Friday between 7:30AM and 5:30PM and sees the licensee. One parent makes it a point to speak with the licensee at each pickup to ask about their child’s behavior and day. LPA obtained copies of the licensee’s driver license, which matches the facility address, and a copy of utility bill for verification. LPA conducted a walk through of the facility accompanied by the licensee. During the walk through, LPA observed a stocked kitchen with perishable and non-perishable food items, a furnished bedroom, and a bedroom with a bed, dresser, and personal belongings such as clothing in the closest and toiletries in the bathroom. LPA observed functional utilities, running water, and mail addressed to the licensee at the facility.

Regarding the allegation Licensee does not have control of property. It is alleged that licensee was served an eviction notice. The licensee provided documentation from the Superior Court of the State of California, County of Los Angeles, indicating a request for a jury trial in the unlawful detain proceeding, dated March 11, 2025. LPA received a copy of the eviction process overview, which states that licensee should received a notice of the trial date in the upcoming days. Since the case is still in the process, the licensee retains control of the property until a formal decision is made by the court.

The investigation revealed that based on interviews with staff and parents, observations made during the facility tour, and copies of documents obtained, there was no evidence to indicate that the licensee does not live in the home or does not hold control of the property.

Although the allegation may have happened or is valid there not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

(Continued LIC 9099-c)

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Tyler Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 54-CC-20250311081027
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: HILL FAMILY CHILD CARE
FACILITY NUMBER: 197493493
VISIT DATE: 03/28/2025
NARRATIVE
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The Notice of Site Visit (LIC 9213) – must remain posted for 30 days consecutive days . Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and a copy of the report and appeal rights were provided to the Licensee Jill. No deficiencies cited.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Tyler Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3