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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493505
Report Date: 11/14/2022
Date Signed: 11/14/2022 03:11:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/24/2022 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20220824124552
FACILITY NAME:GRIGORYAN FAMILY CHILD CAREFACILITY NUMBER:
197493505
ADMINISTRATOR:GRIGORYAN, MARIAMFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(747) 203-4937
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91403
CAPACITY:14CENSUS: 10DATE:
11/14/2022
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:GRIGORYAN, MARIAM - LicenseeTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Personal Rights- Provider(s) threaten day care children
Personal Rights- Provider(s) inappropriately discipline day care children
INVESTIGATION FINDINGS:
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On 11/14/2022 at 12:45 pm, Licensing Program Analyst (LPA) Suzette Ornelas, conducted an unannounced visit for the purpose of delivering the findings for the above-mentioned allegations. LPA Ornelas met with Mariam Grigoryan, Licensee. LPA toured the facility and observed 10 children in care being supervised by 2 staff.

During the course of the investigation, LPA Ornelas conducted interviews, obtained audio recordings, audio translations, documents and made observations in regard to the above allegations.
After careful review of translated and transcribed voice recordings obtained from Certified English Armenian Licensing Program Analyst Anomeh Eivazian, it was revealed that things have been said from S1 and S2 that violate C12’s personal rights to be treated with dignity in his/her personal relationship with staff and other persons as well as to be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing,
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 58-CC-20220824124552
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: GRIGORYAN FAMILY CHILD CARE
FACILITY NUMBER: 197493505
VISIT DATE: 11/14/2022
NARRATIVE
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medication or aids to physical functioning were made. The following translated and transcribed voice recording confirms the following statements were made.

On 8/15/22 at the 03:11:32 mark on the recording, the following statements can be heard: “I will not feed you and will let you to stay hungry, you will see, swallow/eat faster (eat faster). You know like this 3 hour, no one will stay next to you till you eat! You know! Eating like this, no one is free to sit next to you till you eat! Eat! Eat my daughter (baby), Eat faster my daughter.” Child is threatened to have food withheld if she does not eat faster.

On 8/15/22 at the 03:29:46 mark: “Who does not sleep, their mom’s will not come after her to pick them up, so sleep, sleep, good job my daughter.” Children are threatened that if they do not sleep, their moms will not come to pick them up.

On 8/18/22 at the 00:49:19 mark on the recoding the following is heard: “Go sit on the chair and cry as much as you want.” (LPA did not hear any child crying in the background) “Even I do not want to give water.” (Did not mention any name) “I am going to take you last! Wait and see.” (Did not mention any name). Child is scolded for crying and threatened to have water withheld.

Based on the information obtained throughout the course of the investigation, the allegations that provider(s) threaten day care children and provider(s) inappropriately discipline day care children are substantiated: A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The facility is being cited today, 11/14/2022.

The following deficiencies are cited per California Code of Regulations, TITLE 22: Type A 102423(a)(4)
LPA Ornelas informed licensee Mariam Grigoryan that this report dated 11/14/2022 documents 1 Type A citation 102423(a)(4) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Additionally, LPA Ornelas informed the licensee to provide a copy of this licensing report dated, 11/14/2022, that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report.
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 58-CC-20220824124552
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: GRIGORYAN FAMILY CHILD CARE
FACILITY NUMBER: 197493505
VISIT DATE: 11/14/2022
NARRATIVE
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 A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was conducted, and a copy of this report, appeal rights along with the Notice of Site Visit were provided to Mariam Grigoryan, licensee.

See LIC 9099-D for deficiency page.

LPA Ornelas contact email:

suzette.ornelas@dss.ca.gov
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 58-CC-20220824124552
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: GRIGORYAN FAMILY CHILD CARE
FACILITY NUMBER: 197493505
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/14/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
11/14/2022
Section Cited
CCR
102423(a)(4)
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Personal Rights. (a) Each child receiving services from a family child care home shall have certain rights…These rights…are not limited to..(4)To be free from corporal or unusual punishment, … humiliation, intimidation.. threat, mental abuse…punitive nature, including, but not limited to: interference with eating. This requirement is not met as evidenced by:
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Licensee will conduct a staff meeting, to promote positive disciplining techniques and review the personal rights of child care children. Licensee will provide an agenda of all topics covered, sign in sheet, and all material provided in staff meeting. Provider will view
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Based on transcripts of audio recordings S1 and S2 did not honor or respect the personal rights of C12. This poses an immediate risk to the health and safety of children in care
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https://ccld.childcarevideos.org/family-child-care-providers/childrens-personal-rights-in-child-care/
and provide LPA with a summary.
This is to be completed by POC date 11/28/2022
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4