197493667-10-2-2025-58-CC-RNAO-DNCVNE-20251112153501

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493667
Report Date: 10/02/2025
Date Signed: 10/02/2025 01:47:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Brittanee Cleveland

COMPLAINT CONTROL NUMBER: 58-CC-20250807091823

FACILITY NAME:	MY DISCOVERY GARDENS CHILDREN'S CENTER		FACILITY NUMBER:	197493667
ADMINISTRATOR:	RIGSBY,RACHELLE		FACILITY TYPE:	850
ADDRESS:	10440 W MAGNOLIA BLVD		TELEPHONE:	(818) 533-8664
CITY:	NORTH HOLLYWOOD	STATE: CA	ZIP CODE:	91601
CAPACITY:	20	CENSUS: 13	DATE:	10/02/2025
		UNANNOUNCED	TIME BEGAN:	01:46 PM
MET WITH:	Rachelle Rigsby, Director		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Staff do not ensure that areas under climbing equipment is properly cushioned
Staff do not ensure that outdoor play equipment is maintained in good condition

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Brittanee Cleveland conducted and unannounced complaint inspection to the above facility to deliver findings on 10/02/2025. LPA arrived to the facility at 1:30PM and met with Rachelle Rigsby, Director, who guided LPA on a tour of the facility. There were 13 children with 3 staff upon arrival.
The purpose of the visit is to deliver findings for the above allegations.
During the investigation, interviews were conducted, records were reviewed, pictures were obtained, copy of the facility roster and other pertinent information were also obtained.
Information provided by the reporting party indicates that the facility does not ensure that areas under climbing equipment is properly cushioned and does not ensure that outdoor play equipment is maintained in good condition.
Director stated that equipment is checked daily before and after outdoor play time. ---Page1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Brittanee Cleveland
LICENSING EVALUATOR SIGNATURE:	DATE: 10/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250807091823

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: MY DISCOVERY GARDENS CHILDREN'S CENTER	FACILITY NUMBER: 197493667
	VISIT DATE: 10/02/2025

NARRATIVE

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Director disclosed that there is always a staff member outside with the children who are playing. The staff have been trained to remove any equipment that poses as a concern to the safety of the children.

During interview with parents, parents stated that there are no concerns or complaints regarding the care their child has received.

Based on the investigation conducted by the LPA, it has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report, appeal rights, and Notice of Site Visit was provided.

Exit interview was conducted with Rachelle Rigsby, Licensee.

---Page 2 of 2

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Brittanee Cleveland
LICENSING EVALUATOR SIGNATURE:	DATE: 10/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025

LIC9099 (FAS) - (06/04)

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