197493761-10-7-2025-58-CC-LPHS-DMYRSS-20251031131710

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493761
Report Date: 10/06/2025
Date Signed: 10/07/2025 08:36:56 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2025 and conducted by Evaluator Brittany Lovest

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20250731123752

FACILITY NAME:	DEFINITELY LEARNING CHILDRENS, INC		FACILITY NUMBER:	197493761
ADMINISTRATOR:	BARBARA OKONKWO		FACILITY TYPE:	850
ADDRESS:	5100 COLISEUM STREET		TELEPHONE:	(310) 242-0769
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90016
CAPACITY:	19	CENSUS: 10	DATE:	10/06/2025
		UNANNOUNCED	TIME BEGAN:	10:55 AM
MET WITH:	Director, Jacquleyn Thompson		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Allegation:Personal Rights- Staff restrained a day care child

INVESTIGATION FINDINGS:

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On 10/06/2025, Licensing Program Analyst (LPA), Brittany Lovest conducted an unannounced visit for the purpose of delivering the findings on the above allegation. LPA was greeted by Director, Jacquelyn Thompson and toured the facility. LPA observed 10 children in care with 2 staff.

On 8/6/2025 Licensing Program Analyst (LPA)Brittany Lovest arrived at Definitely Learning Children Inc. for the purpose of investigating the above-mentioned allegations. Upon arrival, LPA met with V.Powell and discussed the purpose of the visit. LPA toured the facility and observed 8 children with 1 staff providing care and supervision.
At 9:52am Director Jacquelyn Thompson arrive to facility.

LPA requested updated children's roster, updated staff roster and facility’s parent handbook. LPA conducted children interviews, staff interviews and observations.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:	DATE: 10/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250731123752

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: DEFINITELY LEARNING CHILDRENS, INC	FACILITY NUMBER: 197493761
	VISIT DATE: 10/06/2025

NARRATIVE

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LPA Lovest conducted parent interviews and children’s interviews.

On 10/06/2025 all investigative interviews were completed. Based on the information received and reviewed, LPA observation and interviews completed, no information was disclosed that Facility restrains day care children. These allegations are deemed UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

No deficiencies are being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted. A copy of this report, appeals rights and a notice of site visit were discussed and provided to Director, Jacquelyn Thompson.

SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:	DATE: 10/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2025

LIC9099 (FAS) - (06/04)

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