<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494112
Report Date: 10/31/2025
Date Signed: 10/31/2025 09:55:18 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Lisa Clayton
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250807142715
FACILITY NAME:DEMARRAIS FAMILY CHILD CAREFACILITY NUMBER:
197494112
ADMINISTRATOR:DEMARRAIS, JEANNEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 396-3322
CITY:SANTA MONICASTATE: CAZIP CODE:
90405
CAPACITY:14CENSUS: 4DATE:
10/31/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:JEANNE DEMARRAIS, LICENSEETIME COMPLETED:
10:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
PERSONAL RIGHTS: Licensee inappropriately restrained day care child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 10/31/2025, LPA Clayton conducted an unannounced visit at the DeMarrais Family Child Care to deliver the findings on the above allegation. LPA Clayton was greeted by Licensee Jeanne DeMarrais. LPA toured the home inside and outside for Health & Safety inspection and observed 4 children in care.

LPA Clayton conducted a full investigation that included interviews with the daycare staff and parents of children in care.

Based on LPA Clayton’s investigation, the preponderance of evidence standard has been met; therefore, the allegations of a Personal Rights Violation are found to be SUBSTANTIATED. A Type B Violation of the California Code of Regulations, Title 22 102423(a)(1)(4) and the Plan of Correction are cited on the attached LIC 9099-D.

An exit interview was conducted, the report and Appeal Rights were reviewed and provided to Licensee Jeanne. LPA Clayton posted a Notice of Site which must remain posted for 30 days.



Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 10/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250807142715
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: DEMARRAIS FAMILY CHILD CARE
FACILITY NUMBER: 197494112
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/31/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
10/31/2025
Section Cited
CCR
102423(a)(1)(4)
1
2
3
4
5
6
7
Personal Rights (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee......... These rights include, but are not limited to, the following: (1)To be treated with dignity in his/her personal relationship with staff and other persons. (4) To be free from corporal or unusual punishment, infliction of pain, humiliation,..... punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.
1
2
3
4
5
6
7
Licensee and her staff are to watch the Children’s Personal Rights in Child Care video on the Department website and submit a wriiten declaration of understanding to the Department no later than November 11, 2025, via USPS.
8
9
10
11
12
13
14
This requirement was not met as evidenced by: Licensees admission of using a fabric table cloth to hold and restrain the child, which posed a Health and Safety risk to a child in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 10/31/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2