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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494322
Report Date: 01/30/2024
Date Signed: 01/30/2024 10:56:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/15/2023 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20231115153810
FACILITY NAME:CRYSTAL STAIRS HEAD START - JEFFERSON FELTONFACILITY NUMBER:
197494322
ADMINISTRATOR:CARDENAS, LAURAFACILITY TYPE:
850
ADDRESS:10521 HAWTHORNE BLVDTELEPHONE:
(323) 421-2662
CITY:INGLEWOODSTATE: CAZIP CODE:
90304
CAPACITY:75CENSUS: 57DATE:
01/30/2024
UNANNOUNCEDTIME BEGAN:
08:39 AM
MET WITH:Netsanet Lessanwork- Site DirectorTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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9
 Personal Rights- Facility Staff hit day care child.
INVESTIGATION FINDINGS:
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On 11/16/2023, LPA Whitmore initiated the complaint investigation and met with the Education Manger. LPA toured the facility indoors and outdoors, observing proper teacher/child ratios with 50 total children in care and 9 teachers in four classrooms. LPA interviewed Staff and Children.
On 01/24/2024, LPA Whitmore continued the complaint investigation by conducting additional interviews. LPA met with Site Supervisor Netsanet Lessanework and explained the purpose of the visit. LPA toured the facility indoors and outdoors, observing proper teacher/child ratios with 54 total children in care and 13 teachers in four classrooms. LPA Whitmore also conducted a hour class observation.
On 01/30/2024, at 8:39 a.m. LPA Whitmore conducted a visit to complete the investigation and deliver findings. LPA Whitmore met with Site Supervisor Netsanet. LPA toured the facility indoors and outdoors, observing proper teacher/child ratios with 57 total children in care and 11Teachers.The Department conducted a full investigation, which included staff interviews and interviews with relevant parties, as well as a record review, including documentation related to the allegation. LPA did not observe, nor was information provided via interviews that provided sufficient evidence to substantiate the allegation of Personal Rights-
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20231115153810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CRYSTAL STAIRS HEAD START - JEFFERSON FELTON
FACILITY NUMBER: 197494322
VISIT DATE: 01/30/2024
NARRATIVE
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Facility Staff hit day care child. Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed unsubstantiated. An exit interview was conducted, a copy of this report, appeal rights along with Notice of Site Visit were provided.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2