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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494322
Report Date: 05/07/2025
Date Signed: 05/07/2025 02:58:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2025 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250307143200
FACILITY NAME:CRYSTAL STAIRS HEAD START - JEFFERSON FELTONFACILITY NUMBER:
197494322
ADMINISTRATOR:CARDENAS, LAURAFACILITY TYPE:
850
ADDRESS:10521 HAWTHORNE BLVDTELEPHONE:
(323) 421-2662
CITY:INGLEWOODSTATE: CAZIP CODE:
90304
CAPACITY:75CENSUS: 59DATE:
05/07/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Shaunee Breaux- Education CoordinatorTIME COMPLETED:
03:05 PM
ALLEGATION(S):
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Personal Rights- Licensee does not ensure day care children are free from lice before accepting.
Personal Rights- Licensee does not ensure toys are in good condition.
Personal Rights- Staff did not prevent day care child from harming other children in care.
Physical Plant- Licensee does not ensure ceiling is in good repair.
Physical Plant- Licensee does not ensure outdoor play area is free from hazards.
INVESTIGATION FINDINGS:
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On 03/11/2025 at 8:38 a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with the Program Coordinator Shaunee Breaux. LPA Whitmore explained the purpose of the visit to conduct interviews. LPA toured the facility indoors and outdoors and observed a total of 53 children and 11 staff. LPA Whitmore obtained copies of the Roster, Personnel Report Active Supervision, Safety Practices, & Teacher's Daily Health and Safety Checklist, & Work Order.

On 04/16/2025 at 1:30p.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with the Program Coordinator Shaunee Breaux. LPA Whitmore explained the purpose of the visit to conduct interviews with staff and children. LPA toured the facility indoors and outdoors and observed a total of 50 children and 13 staff. LPA Whitmore checked toys in all five classrooms. Outdoor play area was checked as well.
The Department conducted a full investigation, which included staff interviews, interviews with relevant parties and other agencies, as well as a record review which included documentation related to the
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250307143200
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CRYSTAL STAIRS HEAD START - JEFFERSON FELTON
FACILITY NUMBER: 197494322
VISIT DATE: 05/07/2025
NARRATIVE
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allegations. LPA did not observe, nor was information provided via interviews that provided sufficient evidence to substantiate the allegations of Physical Plant - Licensee does not ensure ceiling is in good repair. LPA observed a Work Order that had been submitted due to the recent heavy rain, which had caused leakage. LPA did not observe any discolored tiles in the ceiling. Personal Rights - Licensee does not ensure day care children are free from lice before accepting. During interviews staff demonstrated and explained to LPA how if needed at the time of wellness check, how they instruct parents on use of the zapper comb for lice, if children show signs. Parents received exposure letters and/or treatment forms. Personal Rights - Licensee does not ensure toys are in good condition for day care children. LPA checked indoors and outdoors and did not observe any toys that were not in good condition. Physical Plant - Licensee does not ensure outdoor play area is free from hazards, during interviews staff stated that there is a daily check of the interior and exterior of the facility prior to children’s arrival for any hazards and a checklist is completed. Personal Rights - Staff do not prevent day care children from harming other children. During interviews it was stated that if there is an issue with children not getting along, the children are separated and redirected provided with activities.

Therefore, the allegations are deemed unsubstantiated. Meaning, although the allegations
may have happened or valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies cited.
An exit interview was conducted, copy of this report was read, appeal rights along with Notice of Site Visit were provided. Notice of Site Visit is required to be posted for 30 days.














SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2