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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494323
Report Date: 07/26/2024
Date Signed: 07/26/2024 09:28:35 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2024 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20240429122539
FACILITY NAME:CRYSTAL STAIRS HEAD START - INGLEWOOD SOUTHSIDEFACILITY NUMBER:
197494323
ADMINISTRATOR:CARDENAS, LAURAFACILITY TYPE:
850
ADDRESS:3937 WEST 104TH STREETTELEPHONE:
(323) 421-2662
CITY:INGLEWOODSTATE: CAZIP CODE:
90303
CAPACITY:32CENSUS: 0DATE:
07/26/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Donia LelandTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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9
Personal Rights- Staff hit day care child causing injury
Personal Rights- Staff yelled at day care child.
INVESTIGATION FINDINGS:
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On 04/30/2024 at 1:14p.m. LPA Whitmore initiated the complaint investigation and met with Site Supervisor Donia Leland. LPA toured the facility indoors and outdoors, observing proper teacher/child ratios with a total of 25 children and 6 teachers. LPA obtained a copy of the Personnel Report, Copies of 1 file, Discipline Policy, Unusual Incident/Licensing Visit Policy, and Master list of Participants. On 05/16/2024 at 10:55 a.m. LPAs Doris Whitmore and Deven Carus followed up on the above allegation. LPAs toured the facility indoors and outdoors, observing proper teacher/child ratios with a total of 26 children and 7 teachers. LPAs informed the Site Lead Teacher the purpose of the visit to continue with one interview. LPA Whitmore also spoke to the Site Supervisor via phone. LPAs called and conducted the interview on the phone. LPAs obtained a copy of the Personnell Report and doctor's note.
On 7/26/2024 at 9:00 a.m. LPA Whitmore conducted a visit to complete the investigation and deliver findings. LPA Whitmore met with Donia Leland. LPA Whitmore toured the facility indoors and outdoors, observing no children in care and 2 staff. The Department conducted a full investigation, which included staff interviews, interviews with relevant parties, as well as a record review and observation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1
Control Number 30-CC-20240429122539
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CRYSTAL STAIRS HEAD START - INGLEWOOD SOUTHSIDE
FACILITY NUMBER: 197494323
VISIT DATE: 07/26/2024
NARRATIVE
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. The Investigative Branch (IB) Eleza Jackson conducted a full investigation as well. There was no information provided via interviews that provided sufficient evidence to substantiate the allegations of Personal Rights - Staff hit day care child causing injury. Personal Rights - Staff yelled at day care child. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2024
LIC9099 (FAS) - (06/04)
Page: 1 of 1