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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494332
Report Date: 11/19/2025
Date Signed: 11/19/2025 10:45:01 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/02/2025 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20251002171356
FACILITY NAME:CRYSTAL STAIRS HEAD START - HAWTHORNE PLAZAFACILITY NUMBER:
197494332
ADMINISTRATOR:CARDENAS, LAURAFACILITY TYPE:
850
ADDRESS:4300-A W. 120TH STREETTELEPHONE:
(323) 421-1100
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:116CENSUS: 93DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH: DaVida Brown- Site SupervisorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Personal Rights- Staff do not prevent day care child from hitting other child(ren) while in care
Reporting Requirements- Staff did not report incidents involving a day care child in care as required
INVESTIGATION FINDINGS:
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On 10/10/2025 at 1:48p.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Site Supervisor; DaVIda Brown.LPA Whitmore explained the purpose of the visit to conduct interviews with staff and children. LPA toured the facility indoors and outdoors and observed a total of 93 children and 19 staff. LPA Whitmore obtained copies of the Facility Roster, Personnel Report, Change of Status Form, Policy on Accident/ Injury Report, Discipline Policy and Education Notes. LPA reviewed the binder for Accident/ Incident Report 2025-2026 There was one file that was reviewed.
On 10/23 /2025 at 1:30p.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Site Supervisor; DaVIda Brown.LPA Whitmore explained the purpose of the visit is to conduct classroom observations.
The Department conducted a full investigation, which included staff interviews, interviews with relevant parties and other agencies, as well as a record review which included documentation related to the allegations.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20251002171356
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CRYSTAL STAIRS HEAD START - HAWTHORNE PLAZA
FACILITY NUMBER: 197494332
VISIT DATE: 11/19/2025
NARRATIVE
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LPA did not observe, nor was information provided via interviews that provided sufficient evidence to substantiate the allegations of Personal Rights – Staff do not prevent day care child from hitting other day care children. Facility has a plan in place. Reporting Requirements- Staff did not report incidents involving a day care child in care as required. During interviews staff were able to explain the policy and procedure on incidents, how to document, and how to document the incident reports.

Therefore, the allegations are deemed unsubstantiated. Meaning, although the allegations may have happened or valid, there is not a preponderance of the evidence to prove that the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies cited.

An exit interview was conducted, copy of this report was read, appeal rights along with Notice of Site Visit were provided. Notice of Site Visit is required to be posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2