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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494332
Report Date: 11/19/2025
Date Signed: 11/19/2025 03:41:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2025 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250925102633
FACILITY NAME:CRYSTAL STAIRS HEAD START - HAWTHORNE PLAZAFACILITY NUMBER:
197494332
ADMINISTRATOR:CARDENAS, LAURAFACILITY TYPE:
850
ADDRESS:4300-A W. 120TH STREETTELEPHONE:
(323) 421-1100
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:116CENSUS: 93DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
03:05 PM
MET WITH: Da Vida Brown- Site SupervisorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Personal Rights- Staff uses inappropriate language around children in care.
INVESTIGATION FINDINGS:
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On 10/01/2025 at 8:45 a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Site Supervisor; DaVIda Brown.LPA Whitmore explained the purpose of the visit to conduct interviews with staff and children. LPA toured the facility indoors and outdoors and observed a total of 89 children and 20 staff. LPA Whitmore obtained copies of the Facility Roster and Personnel Report.
On 10/08/2025 at 10:40a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Site Supervisor; DaVIda Brown.LPA Whitmore explained the purpose of the visit to continue with interviews.

On 10/15 /2025 at 3:07 p.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Site Supervisor; DaVIda Brown.LPA Whitmore explained the purpose of the visit to conduct a classroom observation.The Department conducted a full investigation, which included staff interviews,interviews with relevant parties and other agencies, as well as a record review which included
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250925102633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CRYSTAL STAIRS HEAD START - HAWTHORNE PLAZA
FACILITY NUMBER: 197494332
VISIT DATE: 11/19/2025
NARRATIVE
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documentation related to the allegations. LPA did not observe, nor was information provided via interviews that provided sufficient evidence to substantiate the allegations of Personal Rights – Staff uses inappropriate language around children in care. During the interviews it was not disclosed that inappropriate language was used around the children or witnessed.

Therefore, the allegations are deemed unsubstantiated. Meaning, although the allegations may have happened or valid, there is not a preponderance of the evidence to prove that the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies cited

An exit interview was conducted, copy of this report was read, appeal rights along with Notice of Site Visit were provided. Notice of Site Visit is required to be posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2