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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494337
Report Date: 09/20/2024
Date Signed: 09/20/2024 02:38:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2024 and conducted by Evaluator Jeanine Lipsey
COMPLAINT CONTROL NUMBER: 58-CC-20240918121720
FACILITY NAME:TOURNEH FAMILY CHILD CAREFACILITY NUMBER:
197494337
ADMINISTRATOR:TOURNEH, SOPHIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 821-5103
CITY:ENCINOSTATE: CAZIP CODE:
91436
CAPACITY:14CENSUS: 12DATE:
09/20/2024
UNANNOUNCEDTIME BEGAN:
08:16 AM
MET WITH:Sophia Tourneh LicenseeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Licensee is operating facility over capacity.
Licensee does not provide adequate sleeping accommodations for infants.
INVESTIGATION FINDINGS:
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LPAs was greeted and let into the home by Licensee Sophia Tourneh who then guided LPAs on a tour. There were 12 children being supervised by 2 staff. The Licensee is licensed to care for 14 children.

Pertaining to the allegation: Licensee is operating facility over capacity.

Per Reporting Party, the Licensee had more than 14 children in care and at least eight of the children were infants under the age of two.

This home is licensed to care for 14 children at one time. LPAs observed 12 children, 3 were under 12 months and 6 were under 24 months.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2024 and conducted by Evaluator Jeanine Lipsey
COMPLAINT CONTROL NUMBER: 58-CC-20240918121720

FACILITY NAME:TOURNEH FAMILY CHILD CAREFACILITY NUMBER:
197494337
ADMINISTRATOR:TOURNEH, SOPHIAFACILITY TYPE:
810
ADDRESS:5346 FORBES AVETELEPHONE:
(818) 821-5103
CITY:ENCINOSTATE: CAZIP CODE:
91436
CAPACITY:14CENSUS: 12DATE:
09/20/2024
UNANNOUNCEDTIME BEGAN:
08:16 AM
MET WITH:Sophia Tourneh LicenseeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Licensee allows infants to sleep in unsafe equipment.
INVESTIGATION FINDINGS:
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On 9/20/24, Licensing Program Analysts (LPAs) Jeanine Lipsey and Dawn Dowling conducted an unannounced initial complaint visit regarding the above allegations. LPAs was greeted and let into the home by Licensee Sophia Tourneh who then guided LPAs on a tour. There were 12 children being supervised by 2 staff. The Licensee is licensed to care for 14 children.

Pertaining to the allegation: Licensee allows infants to sleep in unsafe equipment.

Per Reporting Party, they observed infants sleeping in swings.

LPAs toured the home and saw 2 swings. Per licensee and staff when children fall asleep they are moved to the the crib or mats right away. LPA's did not observe infants sleeping in the swings.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 58-CC-20240918121720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TOURNEH FAMILY CHILD CARE
FACILITY NUMBER: 197494337
VISIT DATE: 09/20/2024
NARRATIVE
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Per title 22 regulations (i)If an infant falls asleep before being placed in a crib or play yard, the provider shall move the infant to a crib or play yard as soon as possible.

Based upon evidence obtained during this investigation, the allegation Licensee allows infants to sleep in unsafe equipment, have been determined to have been determined to be unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

Notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Licensee Sophia Tourneh.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 58-CC-20240918121720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TOURNEH FAMILY CHILD CARE
FACILITY NUMBER: 197494337
VISIT DATE: 09/20/2024
NARRATIVE
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Per title 22 regulations 102416.5 A large family day care home may provide care for more than 12 children and up to and including 14 children, if all of the following conditions are met: (a) At least one child is enrolled in and attending kindergarten or elementary school and a second child is at least six years of age. (b) No more than three infants are cared for during any time when more than 12 children are being cared for. (c)The licensee notifies a parent that the facility is caring for two additional school age children and that there may be up to 13 or 14 children in the home at one time.

The licensee is caring for more than 3 infants and there is no record of notification to the parents that 2 additional children are in care, (LIC 9150) in the children’s files, The facility is over capacity.

Pertaining to the allegation: Licensee does not provide adequate sleeping accommodations for infants.

Per Reporting Party, infants are sharing cribs to sleep in because they did not observe enough cribs in the home for the number of infants that were usually present.

LPAs toured the home and observed 2 cribs. Per licensee when children fall asleep, they are moved to the crib. Licensee stated the children take turns in the cribs. if no cribs available they sleep on the mats. Licensee disclosed they change the sheets every 2-3 days and do not change the bedding after every child. LPA observed 2 different infants in the crib with the same bedding.

Per title 22 regulation 102425 (a)There shall be one crib or play yard for each infant who is unable to climb out of the crib or play yard. (6) Each infant's bedding shall be used for him/her only. Bedding that touches the infant’s skin shall be cleaned at least weekly or before use by another infant.

Based upon evidence obtained during this investigation, the allegations "Licensee is operating facility over capacity and Licensee does not provide adequate sleeping accommodations for infants", have been determined to be Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standards has been met.

Exit interview conducted and report was reviewed with Licensee Sophia Tourne. Notice of site visit was given and must remain posted for 30 days.h.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 58-CC-20240918121720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TOURNEH FAMILY CHILD CARE
FACILITY NUMBER: 197494337
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/20/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/20/2024
Section Cited
CCR
102416.5
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Staffing Ratio and Capacity
A large family day care home may provide care for No more than three infants are cared for during any time when more than 12 children are being cared for.
This requirement is not met as evidence by:
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Licensee call parents and disenroll 6 infants. She will have parents sign a letter stating that they are no longer going to be enrolled. send to LPA via email by 9/2/24.
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Based on observation and interviews,
the licensee did not comply with the
section sited above, in the licensee is caring for more that 3 infants when caring for 12 children which poses/posed a
health, safety or personal risk to children in care.
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Type B
09/20/2024
Section Cited
CCR
102425(a)(6)
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Infant Safe Sleep
Each infant's bedding shall be used for him/her only. Bedding that touches the infant’s skin shall be cleaned at least weekly or before use by another infant.
This requirement is not met as evidence by:
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Licensee will not share bedding with infants and change bedding before infants use the crib.
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Based on observation and interviews,
the licensee did not comply with the
section sited above, in that the licensee change the beddings every 2-3 days and do not change the bedding after every childs use.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6