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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494337
Report Date: 06/12/2025
Date Signed: 06/12/2025 10:30:06 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Lilia Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250428170321
FACILITY NAME:TOURNEH FAMILY CHILD CAREFACILITY NUMBER:
197494337
ADMINISTRATOR:TOURNEH, SOPHIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 821-5103
CITY:ENCINOSTATE: CAZIP CODE:
91436
CAPACITY:14CENSUS: 13DATE:
06/12/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Sophia Tourneh, Licensee TIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Licensee is not following child's special diet.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilia Hernandez conducted and unannounced complaint inspection to the above facility on 06/12/2025. LPA arrived to the facility at 8:30AM and met with Sophia Tourneh, Licensee, who guided LPA on a tour of the facility. There were 13 children with 2 Assisants upon arrival.

The purpose of the visit is to deliver findings for the above allegations.

During the investigation, interviews were conducted, records were reviewed, pictures were obtained, copy of the facility roster and other pertinent information were also obtained.

Information provided by the reporting party indicates that Licensee is not following child's special diet.

Licensee stated that there are no children enrolled in care that require special diets. ---Page1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250428170321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TOURNEH FAMILY CHILD CARE
FACILITY NUMBER: 197494337
VISIT DATE: 06/12/2025
NARRATIVE
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Licensee disclosed that meals are provided to children in care and the menu is posted where parents can review meals for the month. Licensee provides breakfast, lunch, and snacks daily to children in care. Licensee stated that they are aware that if a child is enrolled with special dietary restrictions, accommodations will be made for the child.

During interview with parents, 6 of 6 parents made no disclosures of dietary restrictions or special diets for their child in care. Parents stated that there are no concerns or complaints regarding the care their child has received.

Based on the investigation conducted by the LPA, it has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report, appeal rights, and Notice of Site Visit was provided.
Exit interview was conducted with Sophia Tourneh, Licensee.

---Page 2 of 2
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2