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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494634
Report Date: 09/24/2025
Date Signed: 09/24/2025 02:20:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2025 and conducted by Evaluator Tatiana Bickham
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250728153136
FACILITY NAME:TINY THINKERS PRESCHOOL CANOGA PARKFACILITY NUMBER:
197494634
ADMINISTRATOR:ANGELICA CASTANEDAFACILITY TYPE:
850
ADDRESS:7839 TOPANGA CANYON BLVD.TELEPHONE:
(818) 346-3035
CITY:CANOGA PARKSTATE: CAZIP CODE:
91304
CAPACITY:85CENSUS: 61DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:TIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Staff use inappropriate form of discipline.
Staff did not report injuries to authorized representative.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tatiana Bickham conducted an unannounced site visit on 09/24/2025 at 11:20 AM to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA met with Director Angelica Castaneda and explained the purpose of the visit. There were 61 children being supervised by 11 staff at the time of the visit.

During the course of the investigation, interviews were conducted with the Director, staff, parents, and children. Copies of the children's and staff rosters were also obtained and reviewed.

Per reporting party, staff use inappropriate form of discipline, and staff did not report injuries to authorized representative.

Per interview with the Director, staff do not discipline children. The Director stated that they do not say
Page 1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250728153136
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TINY THINKERS PRESCHOOL CANOGA PARK
FACILITY NUMBER: 197494634
VISIT DATE: 09/24/2025
NARRATIVE
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"no" to children or place them in timeouts. Instead, if a child is misbehaving, staff redirects the child or allow them to take a break.

The Director also stated that all physical injuries are reported to parents. Injuries from the neck and above warrant an immediate phone call, while other injuries are documented on an injury report form that is provided to parents at pick-up.

Per interviews with staff, staff stated they have not observed any inappropriate handling of children. They also stated that they have not seen any child appear intimidated or scared of staff. Staff confirmed that injuries from the neck and above are communicated to parents via phone call, and other injuries are reported through ClassDojo or during pick-up.

Children’s interviews were inconsistent with the allegations reported.

Parents interviewed did not express any concerns regarding the allegations. Parents interviewed stated they are satisfied with the care and services provided by the facility to their children.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a
preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Angelica Castaneda, Director and appeal rights were provided.

Page 2.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
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