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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494791
Report Date: 02/25/2025
Date Signed: 02/25/2025 03:12:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2025 and conducted by Evaluator Amelia Morales
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250219093714
FACILITY NAME:PENNY & PEGGY NAIRN 24 HOUR CHILDCARE, INC/INFANTFACILITY NUMBER:
197494791
ADMINISTRATOR:NAIRN, PEGGYFACILITY TYPE:
830
ADDRESS:10036 OLD DEPOT PLAZA ROADTELEPHONE:
(818) 652-7618
CITY:CHATSWORTHSTATE: CAZIP CODE:
91311
CAPACITY:19CENSUS: 13DATE:
02/25/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH: Owner Peggy NairnTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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Staff did not ensure daycare was free from pests
INVESTIGATION FINDINGS:
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On 02/25/2025 Licensing Program Analyst (LPA) Amelia Morales conducted an unannounced complaint inspection to investigate the above allegation. LPA Morales was greeted by Aministrator Elizabeth Fuentes, LPA Morales explained the purpose of the visit. LPA Morales was guided on a tour of the facility, LPA Morales observed 13 infants with 5 staff present. Peggy Nairn, Owner, arrived shortly after the tour.

During the investigation into the allegation listed above, LPA obtained copies of the childrens sign in/sign out sheet, childrens roster, Pest Control Service invoices, took photos, made observations, and conducted interviews with Owner and 3 Staff.

Pertaining to the allegation, "Staff did not ensure daycare was free from pests."


(Please see LIC 9099C for additional information)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Amelia Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250219093714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY & PEGGY NAIRN 24 HOUR CHILDCARE, INC/INFANT
FACILITY NUMBER: 197494791
VISIT DATE: 02/25/2025
NARRATIVE
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-Per the Reporting Party, roaches were seen in the kitchen floors & walls.

During the walk through of the facility LPA Morales asked staff to open cabinets in areas where roaches may be visible. LPA observed snacks labeled and in containers. LPA Morales did observe dead roaches underneath the classroom sink, during the inspection. LPA Morales did not observe pest in the kitchen area. LPA Morales interviewed 3 staff members stating they have not seen any pest recently, but did see them a couple of months ago. When asked how often does pest control come to the facility, Per Owner Peggy, they have an exterminator who comes monthly. The Owner Peggy, informed LPA Morales, that they has pest control issues around September/October. However, they had two separate pest control services come into the facility.

Based upon observation, and interviews, the above allegation has been determine to be Substantiated. A finding of Substantiated means that the preponderance of evidence standard has been met. California Code of Regulations, (Title 22, Division & Chapter number) are being cited on the attached LIC 9099D.

Notice of Site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director Peggy Nairn.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Amelia Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20250219093714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: PENNY & PEGGY NAIRN 24 HOUR CHILDCARE, INC/INFANT
FACILITY NUMBER: 197494791
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/12/2025
Section Cited
CCR
101238(a)(1)
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Buildings and Grounds
The licensee shall take measures to keep the center free of flies, other insects, and rodents.
This requirement is not met as evidenced by:
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Owner Peggy stated they would do a deep cleaning at the facility. As well as call Pest Control, and send the inovice to LPA Morales via email.
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Based on observation, during the walk through LPA Morales did observe dead roaches underneath the hand washing sink.

This poses a potential health, saftey, or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Amelia Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3