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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494835
Report Date: 07/24/2024
Date Signed: 07/24/2024 02:43:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2024 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20240522110224
FACILITY NAME:ASATRYAN AND OUZOUNIAN FAMILY CHILD CAREFACILITY NUMBER:
197494835
ADMINISTRATOR:OFELYA ASATRYANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 284-5124
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:14CENSUS: DATE:
07/24/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Ofelya Asatryan, LicenseeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Licensee violated the personal rights of daycare child resulting in an injury
Staff handled daycare children in a rough manner
Staff used inappropriate form of discipline
Staff did not prevent daycare child from being harmed by another child
Staff did not inform child's authorized representative of incidents, nor did they provide child's authorized representative with incident reports
Licensee did not report injuries to authorized representative
INVESTIGATION FINDINGS:
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On 07/24/2024 at 1:30 PM, Licensing Program Analysts (LPAs) Elicia Calvillo and Roberto Luque Avila conducted an unannounced complaint investigation visit to deliver findings on the above-mentioned allegations. LPAs identified self and met with Paul Ouzounian and Ofelya Asatryan, Licensee, who guided analyst on a tour of the inside and outside of the facility. LPAs observed 14 children and 1 staff upon arrival during sleep time.

Throughout the course of the investigation, LPA Calvillo obtained the LIC 9040 Child Care Facility Roster, obtained video footage, interviewed Licensees, interviewed staff, interviewed parents, and interviewed children.

During today’s visit, LPA addressed the allegations per Reporting Party that licensee violated the personal rights of daycare child resulting in an injury, staff handled daycare children in a rough manner, staff used inappropriate form of discipline, staff did not prevent daycare child from being harmed by
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 58-CC-20240522110224
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ASATRYAN AND OUZOUNIAN FAMILY CHILD CARE
FACILITY NUMBER: 197494835
VISIT DATE: 07/24/2024
NARRATIVE
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another child, staff did not inform child's authorized representative of incidents, nor did they provide child's authorized representative with incident reports and licensee did not report injuries to authorized representative.

The allegation that licensee violated the personal rights of daycare child resulting in an injury, staff handled daycare children in a rough manner, staff used inappropriate form of discipline, staff did not prevent daycare child from being harmed by another child, staff did not inform child's authorized representative of incidents, nor did they provide child's authorized representative with incident reports and licensee did not report injuries to authorized representative, have been found to be unsubstantiated. Per Licensee, there are three staff daily, there are cameras that livestream to parents with use of Blink App, parents can view camera footage, and when a child is injured parents are notify immediately when any incident occurs. Per staff interviews, there 2 staff and licensee present daily, there are cameras for parents to view at any time, and if a child is injured then they report it to Licensee who will contact the parents. Per parents interviewed, there were no unreported injuries to their child, licensee provides updates at pick up time, and their children have not returned home with unexplained injuries. Children interviewed did not make any disclosures regarding the allegations.

Based on LPA Calvillo's investigation, documents obtained, and statements obtained, it has been determined that the complaint allegations that licensee violated the personal rights of daycare child resulting in an injury, staff handled daycare children in a rough manner, staff used inappropriate form of discipline, staff did not prevent daycare child from being harmed by another child, staff did not inform child's authorized representative of incidents, nor did they provide child's authorized representative with incident reports and licensee did not report injuries to authorized representative, have been found to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Ofeyla Ouzounian, Licensee, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
LIC9099 (FAS) - (06/04)
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