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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494835
Report Date: 09/22/2025
Date Signed: 09/22/2025 01:51:16 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2025 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20250916143349
FACILITY NAME:ASATRYAN AND OUZOUNIAN FAMILY CHILD CAREFACILITY NUMBER:
197494835
ADMINISTRATOR:OFELYA ASATRYANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 284-5124
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:14CENSUS: 1DATE:
09/22/2025
UNANNOUNCEDTIME BEGAN:
11:35 AM
MET WITH:Ofelya Asatryan, LicenseeTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Licensee is not posting licence number on flyers/website
INVESTIGATION FINDINGS:
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On 09/22/2025 at 11:35 AM, Licensing Program Analyst (LPA) Elicia Calvillo conducted an unannounced complaint investigation visit and to deliver complaint findings on the above-mentioned allegation. LPA identified self and met with Ofelya Asatryan, Licensee and Paul Ouzounian, Co-Licensee who guided analyst on a tour of the inside and outside of the facility. LPA observed 1 Children and 1 staff at the facility upon arrival.

Throughout the course of the investigation, LPA Calvillo conducted interviews with Licensee and Co-Licensee, obtained the roster of children, and obtained other pertinent information.

During today’s visit, LPAs addressed the allegation that Licensee is not posting license number on flyers/website.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 58-CC-20250916143349
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ASATRYAN AND OUZOUNIAN FAMILY CHILD CARE
FACILITY NUMBER: 197494835
VISIT DATE: 09/22/2025
NARRATIVE
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During an interview with the Licensee and Co-Licensee, through their own admission, they forgot to include the facility License number when they were advertising their facility to the public. Licensee and Co-Licensee stated that they have a website, car signage, gate signage, and Facebook profile that they use to advertise their facility to the public. The Licensee and Co-Licensee disclosed that the facility advertising on the facility website bfkidsacademy.com was updated to include the facility license # 197494835 on 09/18/2025. LPA observed advertising signage on a vehicle and on the facility gate (photo taken). Licensee and co-Licensee updated two (2) advertising signage on the door of the vehicle and the back window to include the facility number (photo taken). Also, Licensee and Co-Licensee updated two (2) large banners on the facility gate to include the facility number (photo taken). Licensee and Co-Licensee updated the facility’s Facebook page to include the facility number in the profile banner (photo taken). Licensee and Co-Licensee confirmed with LPA that there is no other advertising signage that they currently have for the facility.

Based on LPA’s observations, interviews conducted where the Licensee and Co-Licensee own admission forgot to include the facility number when advertising their facility to the public, documents obtained, record review, and the investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 3, Section number 102359 (a) Advertisements and License Number, a Type B Citation is cited on the attached deficiency page.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

The Exit interview was conducted with Ofelya Asatryan, Licensee and Paul Ouzounian, Co-Licensee, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.
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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20250916143349
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: ASATRYAN AND OUZOUNIAN FAMILY CHILD CARE
FACILITY NUMBER: 197494835
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/22/2025
Section Cited
CCR
102359(a)
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102359 Advertisements and License Number (a) Licensees shall reveal each facility license number in all advertisements, publications, or announcements made with the intent to attract clients. This requirement is not met as evidenced by
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Licensee and Co-Licensee updated 2 car signage, 2 gate banners, facility website, and Face book page to include the facility license number. LPA obtained photos of updates and cleared POC during this visit.
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Based on observations, interviews, and record reviews, and Licensee/Co-Licensee admission that the facility license number was not included when advertising which poses a potential health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
LIC9099 (FAS) - (06/04)
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