197494840-9-3-2024-58-CC-RNAO-D8TTUY-20240905150303

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197494840
Report Date: 08/30/2024
Date Signed: 09/03/2024 04:28:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2024 and conducted by Evaluator Suzette Ornelas

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20240612163107

FACILITY NAME:	CHILDREN'S COURTYARD, THE		FACILITY NUMBER:	197494840
ADMINISTRATOR:	ERENDIDA ROMERO		FACILITY TYPE:	850
ADDRESS:	13562-13548 VENTURA BLVD		TELEPHONE:	(818) 783-2930
CITY:	SHERMAN OAKS	STATE: CA	ZIP CODE:	91423
CAPACITY:	138	CENSUS: 46	DATE:	08/30/2024
		UNANNOUNCED	TIME BEGAN:	01:49 PM
MET WITH:	ERENDIDA ROMERO		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Allegation 1 - Staff are operating over ratio
Allegation 2 - Staff do not follow protocals to prevent the spread of illness

INVESTIGATION FINDINGS:

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On 8/30/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Director, ERENDIDA ROMERO to whom the reason for the inspection was announced. LPA toured the facility and observed 46 daycare children and 8 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, staff roster, pictures of classrooms and cleaning supply storage, parent handbook, housekeeping personnel records and conducted interviews with staff and parents.

-Pertaining to the allegation that – Staff are operating over ratio.
According to the RP, a classroom was left to have a ratio of 25 children to 1 teacher.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240612163107

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CHILDREN'S COURTYARD, THE	FACILITY NUMBER: 197494840
	VISIT DATE: 08/30/2024

NARRATIVE

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According to Staff interviewed during the course of the investigation, staff stated that they are never out of ratio and that there is always a fully qualified teacher present supervising children and a qualified teacher is always available to step in.

According to Parents interviewed during the course of the investigation, they have never observed more than 12 children and at least 1 teacher present in the classroom.

-Pertaining to the allegation that – Staff do not follow protocols to prevent the spread of illness.
According to the RP, Every other week, every three four weeks there is an episode of some kind of infection problem, above the limit that you would expect at a school.

According to Staff interviewed during the course of the investigation, staff stated that they follow a cleaning process such as disinfecting and every classroom has their own cleaning supplies. Staff further stated that they make sure children was their hands especially before eating. Staff stated that general illness checks are conducted on the children.

According to Parents interviewed during the course of the investigation, they have no concerns regarding the protocols the facility follows to prevent the spread of illness. Parents stated that they have no concerns regarding the frequency that their children become ill. Parents further stated that they have no concern regarding the cleanliness of their children’s classroom.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.
A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, ERENDIDA ROMERO.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2024

LIC9099 (FAS) - (06/04)

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