197494850-8-19-2025-58-CC-RRAS-DKXVDN-20250827162100

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197494850
Report Date: 08/19/2025
Date Signed: 08/19/2025 12:13:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2025 and conducted by Evaluator Joe Katrdzhyan

COMPLAINT CONTROL NUMBER: 58-CC-20250708140253

FACILITY NAME:	BURBANK YMCA HORACE MANN CHILDRENS CENTER		FACILITY NUMBER:	197494850
ADMINISTRATOR:	DIERIK GONZALEZ		FACILITY TYPE:	830
ADDRESS:	3401 SCOTT ROAD		TELEPHONE:	(818) 729-1650
CITY:	BURBANK	STATE: CA	ZIP CODE:	91504
CAPACITY:	40	CENSUS: 16	DATE:	08/19/2025
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Assistant Director / Kelly Schoonover Director / Diane Connell		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff commingled children of different age groups

INVESTIGATION FINDINGS:

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On 08/19/25, at 8:15AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced site visit to this facility to deliver findings on the above-mentioned allegation. Upon arrival, LPA met with Assistant Director / Kelly Schoonover and was later joined by the Director / Diane Connell, who assisted with the visit. LPA was guided on a tour of the facility with the assistance of Kelly Schoonover. There were 16 children with 6 staff members observed in the infant program (5 infants in room 14, who are between the ages of 0 - 12 months of age & 11 older infants in room 2, who are between the ages of 12 - 18 months of age). LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted and copies of both staff and children's rosters were collected and reviewed.

Per Reporting Party, Staff commingled children of different age groups.
(Please see LIC 9099C for additional information)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250708140253

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BURBANK YMCA HORACE MANN CHILDRENS CENTER	FACILITY NUMBER: 197494850
	VISIT DATE: 08/19/2025

NARRATIVE

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During an interview with the Director and Assistant Director, both denied any commingling of children from different age groups. They stated that infants do not interact or share space with children from the toddler or preschool programs. There have been no concerns or complaints reported by staff or parents regarding commingling of age groups. According to the Director, there are currently no children enrolled in the toddler program due to low enrollment. On July 7, 2025, approximately 4 to 5 toddlers over the age of 2 were transitioned into the preschool program, resulting in the closure of the toddler room (Room 1). The Director and Assistant Director confirmed their understanding that the infant license allows for a maximum capacity of 16 infants, ages 0 to 24 months, with no more than 14 infants under 12 months of age. The Director and Assistant Director stated that the center has not operated beyond 16 infants at any one time, maintaining compliance with licensing capacity limits.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegation to be true. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Diane Connell, Director including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025

LIC9099 (FAS) - (06/04)

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