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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494851
Report Date: 08/31/2023
Date Signed: 08/31/2023 10:47:32 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2023 and conducted by Evaluator Maria Rendon
COMPLAINT CONTROL NUMBER: 58-CC-20230615130817
FACILITY NAME:BURBANK YMCA CHILDRENS CENTER PRESCHOOLFACILITY NUMBER:
197494851
ADMINISTRATOR:ANGELA BUCKFACILITY TYPE:
850
ADDRESS:3401 SCOTT RDTELEPHONE:
(818) 729-1650
CITY:BURBANKSTATE: CAZIP CODE:
91504
CAPACITY:146CENSUS: 19DATE:
08/31/2023
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Rita GreenspanTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff yelled at child in care.
Staff handled child in a rough manner
INVESTIGATION FINDINGS:
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On 8/31/23 at 8:50 AM, Licensing Program Analysts (LPA) Maria Rendon made an unannounced inspection for the purpose of concluding the investigation on the above allegations and to deliver the findings for complaint received on 6/15/23. LPA Rendon, met with Director Rita Greenspan and explained the purpose of the visit. During today’s visit Director Rita Greenspan guided LPA on a tour of the facility. There were 5 staff providing care and supervision to19 children in care.

During the investigation LPA Rendon conducted interviews and obtained documentation.

Information provided by the reporting party indicates that staff yelled at a child in care and staff handled child in a rough manner.

Director Dierik Gonzalez disclosed that on 06/08/23 there was an incident in the playground where 2 adults (A1 and A2)





Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Maria Rendon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/31/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20230615130817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BURBANK YMCA CHILDRENS CENTER PRESCHOOL
FACILITY NUMBER: 197494851
VISIT DATE: 08/31/2023
NARRATIVE
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witnessed, Staff #2 (S2) hold Child #2(C2) by the hand and S2 also yelled at C2. The director called the
department to self-report the incident. The director spoke with S2 and provided in-service training on how to handle children in order to prevent injury.

Adult #1 (A1) disclosed that on 06/08/23 they witnessed S2 from the preschool program grab C2 by the arm and A1 heard S2 yell at C2. A1 also disclosed that a few minutes after, they saw that S2 was holding the hands of C1 and C3. Adult #2 (A2) disclosed that they stepped outside the room to take a phone call when they heard S2 yell at C2 while in the playground.

Staff #2 (S2) disclosed that on 06/08/23, C2 was running towards a gate that was left open that leads to the parking lot. S2 ran after C2, to prevent C2 from running out, S2 grabbed C2’s hand and used a firm voice to explain to C2 not to run out of the gate. S2 also disclosed that a few minutes later, S2 had to pull apart C1 and C3 because they were putting their hands on each other. S2 held their hand and used a firm but polite voice to let C1 and C3 that it is not okay to put their hands on each other.

Based on LPA’s interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Article 06, Section 101223(a)(3), is being cited on the attached deficiencies page.

Exit interview was conducted with Director Rita Greenspan. Appeal Rights and a copy of this report were provided to Director Rita Greenspan. A Notice of Site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Maria Rendon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/31/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20230615130817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BURBANK YMCA CHILDRENS CENTER PRESCHOOL
FACILITY NUMBER: 197494851
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/31/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/31/2023
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation...
This requirement was not met as evidence:
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During today's visit, Director Greenspan was able to provide documentation of staff training that have taken place on 6/28/23 and 8/9/23. These meetings provided staff with information on how to ensure the that children's needs are being met.
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Based on documents collected and interviews conducted in which staff and individuals disclosed that they observed Staff #2 yell and handled Child #1, Child #2, Child #3 in a rough manner which poses a potential Health, Safety, or Personal Rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Maria Rendon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/31/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023
LIC9099 (FAS) - (06/04)
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