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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494851
Report Date: 04/22/2025
Date Signed: 04/22/2025 03:18:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2025 and conducted by Evaluator Joe Katrdzhyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250130101942
FACILITY NAME:BURBANK YMCA CHILDRENS CENTER PRESCHOOLFACILITY NUMBER:
197494851
ADMINISTRATOR:DIERIK GONZALEZFACILITY TYPE:
850
ADDRESS:3401 SCOTT RDTELEPHONE:
(818) 729-1650
CITY:BURBANKSTATE: CAZIP CODE:
91504
CAPACITY:146CENSUS: 53DATE:
04/22/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Assistant Director / Kelly Schoonover
Interim Director / Lorena Castro		TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff are not serving children nutritious meals
INVESTIGATION FINDINGS:
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On 04/22/25, at 9:40AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced site visit to this facility to deliver findings on the above-mentioned allegation. Upon arrival, LPA met with Assistant Director / Kelly Schoonover and Interim Director / Lorena Castro, who guided LPA on a tour of the facility. There were 53 children with 9 staff observed in the preschool program. LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted and copies of both staff and children's rosters were collected and reviewed.

Per Reporting Party, staff are not serving children nutritious meals.

During the interview with the Interim Director / Lorena Castro, it was disclosed that the facility's chef was absent for a period during January and part of February. As a result, the facility experienced significant challenges in preparing and providing breakfast and lunch for the children in care. In the absence of the
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250130101942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BURBANK YMCA CHILDRENS CENTER PRESCHOOL
FACILITY NUMBER: 197494851
VISIT DATE: 04/22/2025
NARRATIVE
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chef, meals were prepared by available staff and teachers, many of whom had no formal food service training. This arrangement proved to be difficult, and during this time, children were often served prepackaged , processed food items such as Cheez-its and Goldfish crackers. On multiple occasions, breakfast was replaced with snack like items, including granola bars, in place of more balanced, traditional morning meals.

During interviews with staff, their statements were consistent with those of the Interim Director. They confirmed that the chef was absent during January and part of February, which resulted in challenges for the facility in preparing and providing breakfast and lunch for the children in care. There were frequent instances where the facility did not have enough food to offer second servings. Additionally, the items listed on the menu often deviated from what was actually served to the children.

Based on LPA’s observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Lorena Castro and Appeals Rights provided.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20250130101942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BURBANK YMCA CHILDRENS CENTER PRESCHOOL
FACILITY NUMBER: 197494851
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/16/2025
Section Cited
CCR
101227(a)(1)
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Food Services. In child care centers providing meals to children, the following shall apply: All food shall be safe and of the quality and in the quantity necessary to meet the needs of the children. Each meal shall include, at a minimum, the amount of food components as specified by Title 7, Code of
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The Director will review Title 22 Regulations Section 101227 on Food Services and develop a written Plan of Correction (POC) to ensure compliance. Written POC must be submitted to CCL by the POC due date.
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Federal Regulations, Part 226.20, (Revised January 1, 1990) Requirements for Meals, for the age group served. All food shall be selected, stored, prepared and served in a safe and healthful manner. This requirement was not being met as evidenced by: The facility's chef was absent for a period during January and part of February. As a result, the facility experienced significant challenges in preparing and providing breakfast and lunch for the children in care. In the absence of the chef, meals were prepared by available staff and teachers, many of whom had no formal food service training. This arrangement proved to be difficult, and during this time, children were often served prepackaged , processed food items such as Cheez-its and Goldfish crackers. On multiple occasions, breakfast was replaced with snack like items, including granola bars, in place of more balanced, traditional morning meals. There were frequent instances where the facility did not have enough food to offer second servings. Additionally, the items listed on the menu often deviated from what was actually served to the children. This poses a potential health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
LIC9099 (FAS) - (06/04)
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