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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494851
Report Date: 06/17/2025
Date Signed: 06/17/2025 04:40:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2025 and conducted by Evaluator Joe Katrdzhyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250612101345
FACILITY NAME:BURBANK YMCA CHILDRENS CENTER PRESCHOOLFACILITY NUMBER:
197494851
ADMINISTRATOR:DIERIK GONZALEZFACILITY TYPE:
850
ADDRESS:3401 SCOTT RDTELEPHONE:
(818) 729-1650
CITY:BURBANKSTATE: CAZIP CODE:
91504
CAPACITY:146CENSUS: 43DATE:
06/17/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Director / Diane ConnellTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff does not keep facility free of pest.
INVESTIGATION FINDINGS:
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On 6/17/25, at 1:30PM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced 10 day complaint visit to this facility. Upon arriving at the facility, LPA met with Director / Diane Connell, who guided LPA on a tour of the facility. There were 43 children with 7 staff observed present in the preschool program. LPA explained the purpose of today’s visit is to discuss the above mentioned allegation.

During today's visit, LPA conducted an interview of the Director and obtained copies of the Children’s / Staff rosters and other supporting documentation.

During the interview with the Director, it was disclosed that the facility has been experiencing an ongoing ant infestation since the beginning of May 2025. Staff have been regularly cleaning affected areas using vinegar and disinfectant; however, the any problem has persisted. The Director confirmed observing ants in rooms 7 and 14, as well as in the Director's office. During today's visit, LPA Katrdzhyan observed multiple ants (at least 15) on the table inside the Director's office where LPA was working. Despite the Director repeatedly
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250612101345
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BURBANK YMCA CHILDRENS CENTER PRESCHOOL
FACILITY NUMBER: 197494851
VISIT DATE: 06/17/2025
NARRATIVE
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cleaning the table, ants continued to reappear. The LPA also obtained supporting documentation and photographs showing evidence of ant activity in rooms 2, 7, and the Director's office.

Based on LPA’s observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Diane Connell and Appeals Rights provided.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20250612101345
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BURBANK YMCA CHILDRENS CENTER PRESCHOOL
FACILITY NUMBER: 197494851
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/24/2025
Section Cited
CCR
101238(a)
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Buildings and Grounds. The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.

This requirement is not met as evidenced by:
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The Licensee will schedule a licensed pest control company to inspect and treat the ongoing ant infestation. Additionally, the Licensee will develop and submit a written plan outlining the approach to effectively eradicate the infestation and prevent future occurrences. The POC must be submitted
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During the interview with the Director, it was disclosed that the facility has been experiencing an ongoing ant infestation since the beginning of May 2025. The Director confirmed observing ants in rooms 7 and 14, as well as in the Director's office. During today's visit, LPA Katrdzhyan observed multiple ants (at least 15) on the table inside the Director's office where LPA was working. The LPA also obtained supporting documentation and photographs showing evidence of ant activity in rooms 2, 7, and the Director's office. This poses a potential health, safety or personal rights risk to persons in care.
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to CCL by the POC due date of 6/24/25.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3