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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494907
Report Date: 05/16/2022
Date Signed: 05/16/2022 01:54:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2022 and conducted by Evaluator Miriam Cohen
COMPLAINT CONTROL NUMBER: 30-CC-20220304143748
FACILITY NAME:NHBUBBLE PRESCHOOL - TORRANCEFACILITY NUMBER:
197494907
ADMINISTRATOR:FLORENCE DIXONFACILITY TYPE:
850
ADDRESS:2427 PACIFIC COAST HIGHWAYTELEPHONE:
(855) 644-2688
CITY:TORRANCESTATE: CAZIP CODE:
90717
CAPACITY:60CENSUS: 12DATE:
05/16/2022
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Mr. Fong, Owner/AdminTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff hit day-care child.
INVESTIGATION FINDINGS:
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On 05/16/2022 @ 1:15 PM, LPA Cohen conducted an unannounced visit for the purpose of delivering the finding against alleged complaint reported concerning the above preschool. Upon arrival, LPA Cohen observed three adults providing care for 12 children. LPA Cohen met with preschool owner/Administrator, Mr. Fong. After conducting verbal interviews with four staff members (written declarations obtained), four children, and parent of a child currently enrolled, the following conclusion has been reached: Unsubstantiated - A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

On 03/08/2022 @ 10:00 AM, Licensing Program Analyst (LPA) Miriam Cohen conducted an unannounced complaint visit for the purpose of notifying the preschool director concerning the above-mentioned allegation and to perform an investigation. Upon arrival, LPA Cohen observed two adults providing care for seven children. LPA Cohen met with preschool director, Florence Dixon.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Miriam Cohen
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20220304143748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: NHBUBBLE PRESCHOOL - TORRANCE
FACILITY NUMBER: 197494907
VISIT DATE: 05/16/2022
NARRATIVE
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LPA acquired the following documentation:
*Children Roster with Emergency ID
*Copies of school video footage for 02/16/22 and 02/18/22

LPA interviewed four children and one parent of child currently enrolled.
LPA interviewed and obtained written declaration from four staff members including two teachers, preschool director, and owner; however, further witnesses and documentation will be needed to conclude the investigation.

The investigation regarding the above allegation has been completed. No deficiencies will be issued.
An exit interview was conducted with the above items discussed with Mr. Fong. A copy of this report was provided.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Miriam Cohen
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2