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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494932
Report Date: 05/23/2024
Date Signed: 05/23/2024 08:53:27 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2024 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240318151715
FACILITY NAME:GARZA FAMILY CHILD CAREFACILITY NUMBER:
197494932
ADMINISTRATOR:PETRA GARZAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 431-5065
CITY:LOS ANGELESSTATE: CAZIP CODE:
90043
CAPACITY:14CENSUS: 6DATE:
05/23/2024
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Petra Garza, LicenseeTIME COMPLETED:
08:55 AM
ALLEGATION(S):
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Licensee did not ensure children were provided healthful and comfortable accomodations while in care
INVESTIGATION FINDINGS:
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On 05/23/24 at 7:30AM, Licensing Program Analyst (LPA) Silva Garibyan arrived at Garza Family Child Care to deliver the findings of a complaint received by the Department on 03/18/2024 associated to Complaint Control Number 58-CC-20240318151715. LPA met with Licensee, Petra Garza, and explained the purpose of the visit. During today’s visit, there were two staff providing care to six children (including two infants).
During the investigation into the allegation listed above, LPA obtained a copy of the Facility Roster and conducted interviews with two staff and four parents.

Per the reporting party (RP), C1 developed a bad diaper rash because the licensee did not change the child's diaper in a timely manner.

When interviewed, Licensee and Assistant both stated that they follow a strict schedule with diaper

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20240318151715
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: GARZA FAMILY CHILD CARE
FACILITY NUMBER: 197494932
VISIT DATE: 05/23/2024
NARRATIVE
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changes. The licensee explained that most of the children enrolled are in diapers, and they make a lot of effort to potty train them.

All four parents interviewed did not present concerns related to the above-mentioned allegation and were pleased with the services and care being provided to their children. None has experienced their child having a diaper rash.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegation to be true. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Licensee Petra Garza and Appeals Rights provided.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2