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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495127
Report Date: 11/01/2024
Date Signed: 11/20/2024 12:33:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2024 and conducted by Evaluator Lilia Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240423152852
FACILITY NAME:ELEUTERI FAMILY CHILD CAREFACILITY NUMBER:
197495127
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 5DATE:
11/01/2024
UNANNOUNCEDTIME BEGAN:
08:35 AM
MET WITH:Liliana Eleuteri, LicenseeTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Allegation 1. Provider handles day care child(ren) in a rough manner.
Allegation 2. Provider speaks inappropriately to day care child(ren).
INVESTIGATION FINDINGS:
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***This is an amended report which supersedes the previous report***

Licensing Program Analyst (LPA) Lilia Hernandez conducted an unannounced complaint inspection to the above facility on 11/01/2024. LPA arrived to the facility at 8:35AM and met with Liliana Eleuteri, Licensee, who guided LPA on a tour of the facility. There were 5 children with 1 assistant present.

The purpose of the visit is to deliver findings for the above allegations.

Information provided by the reporting party indicates that the Provider handles day care child(ren) in a rough manner and the provider speaks inappropriately to day care child(ren).

During the investigation conducted by the LPA, interviews were conducted, records were reviewed, copy of facility roster and other pertinent information was obtained. ---Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20240423152852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ELEUTERI FAMILY CHILD CARE
FACILITY NUMBER: 197495127
VISIT DATE: 11/01/2024
NARRATIVE
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Licensee denied handling day care children in a rough manner and denied speaking inappropriately to day care children.

LPA interviewed Assistant #1 who has been present in the home since April of 2024. Assistant #1 stated that at no time have they observed interactions between Licensee and children to support the allegation.

LPA made attempts to interview Parent of child #1 and Parent of Child #2 identified in the details of the allegation. Details of incidences that may or may not have occurred July of 2023 and November of 2023 were provided. LPA was not able to obtain information to support the allegation.

LPA conducted an observation of care and supervision of the children in care. LPA observed children being dropped off at the facility and observed children run with a smile to hug Licensee at drop off. LPA observed Licensee and Assistant interactions with children during play time and interactions while providing meals to children . At no time did LPA observe interactions between Licensee and children that supports the allegations above. During a subsequent visit, Parent of Child #3 stated that their child loves it here (facility) and they are very happy with care being provided.

Based on the investigation conducted by LPA, it has been determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report, appeal rights, and Notice of Site Visit was provided.

Exit interview was conducted with Liliana Eleuteri, Licensee.

---Page 2 of 2
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2