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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495286
Report Date: 07/18/2025
Date Signed: 07/18/2025 02:07:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2025 and conducted by Evaluator Cristina Castellanos
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250424155742
FACILITY NAME:LEAP AND BOUND ACADEMYFACILITY NUMBER:
197495286
ADMINISTRATOR:ERIN TAMASHIROFACILITY TYPE:
830
ADDRESS:601 S PACIFIC COAST HWYTELEPHONE:
(310) 543-7650
CITY:REDONDO BEACHSTATE: CAZIP CODE:
90277
CAPACITY:35CENSUS: 13DATE:
07/18/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Charles Thacker - LicenseeTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Personal Rights: Staff covered the children's mouth to prevent them from crying
Personal Rights: Staff physically restrained children
INVESTIGATION FINDINGS:
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On 07/18/2025 Licensing Program Analyst (LPA) Cristina Castellanos and LPA Brittany Lovest made an unannounced visit to the above-mentioned facility for the purpose of delivering complaint findings. Upon arrival, LPAs met with Lead Teacher/On-Site Director E. Tamashiro at the entrance of the facility. Director Tamashiro then asked, “What is the purpose of your visit?” LPAs discussed the purpose of the visit with the Director. LPA toured the facility and observed 13 children in care with 4 staff members providing care and supervision. Shortly after at approximately 9:40am Licensee Charles Thacker arrived.

On 04/30/2025 Licensing Program Analyst (LPA) Cristina Castellanos and LPA Brittany Lovest arrived at the
above-mentioned facility for the purpose of investigating the above-mentioned allegations. During the course of the investigation LPA requested and reviewed the following documents: Parent Handbook, children's roster, children’s files, staff roster, personnel records, sign-in/sign-out sheet for 04/30/2025. Additionally, LPAs initiated staff and children’s interviews.
Continue
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20250424155742
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LEAP AND BOUND ACADEMY
FACILITY NUMBER: 197495286
VISIT DATE: 07/18/2025
NARRATIVE
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During an interview session with S6 on 05/14/2025, S6 admitted to covering the child’s mouth to prevent child from crying and physically restraining children on two different occasions based on the evidence shown. The facility did not comply with section 101213(a)(3) - Personal Rights.

Based on evidence obtained, interviews and S6 admission it was found that staff covered the children's mouth to prevent them from crying and Staff physically restrained children, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.



There was one (1) Type A deficiency cited during today’s visit in accordance with the California Code of Regulations, Title 22, Division 12, and Chapter 1. See LIC 9099-D for additional information.

Upon receipt of this report, the Licensee shall post the Notice of Site Visit and any Licensing report documenting a Type “A” deficiency. The report and the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required will result in an immediate $100 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgment of Receipt (LIC9224) form must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224) Form during this visit.

An exit interview was conducted, and Plan of Corrections were reviewed and developed with Licensee Charles Thacker. A copy of this report and appeal rights were discussed and left with the Licensee, whose signature on this form confirms receipt of these documents.


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SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20250424155742
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LEAP AND BOUND ACADEMY
FACILITY NUMBER: 197495286
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/01/2025
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but…
This requirement is not met as evidenced by:
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Facility agrees to train all infant staff members on Children's Personal Rights and meeting the needs of the children in care.

Facility will submit a statement and training agenda to LPA via email by POC due date.
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Based on evidence obtained, interviews & S6 admission to covering the child’s mouth to prevent child from crying and physically restraining children on two different occasions, which poses/posed an immediate health, safety or personal rights risk to persons in care.
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Additionally, the Licensee agrees to have all infant staff members watch the following: https://ccld.childcarevideos.org/child-care-center-operators/childrens-personal-rights-in-child-care/

A written statement of completion log for Children’s Personal Rights in Child Care will be submitted by POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2025
LIC9099 (FAS) - (06/04)
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