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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495327
Report Date: 05/07/2025
Date Signed: 05/07/2025 11:25:02 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250312113232
FACILITY NAME:LAEP EARLY HEAD START CHILDCARE CENTERFACILITY NUMBER:
197495327
ADMINISTRATOR:NANCY VILLARREALFACILITY TYPE:
850
ADDRESS:13928 KORNBLUM AVENUETELEPHONE:
(213) 622-5237
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:32CENSUS: 24DATE:
05/07/2025
UNANNOUNCEDTIME BEGAN:
08:48 AM
MET WITH:Cecilia Rivas- Center ManagerTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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9
Personal Rights- Staff handle day care children aggressively
Qualifications- Teachers teaching without permits.
INVESTIGATION FINDINGS:
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On 03/19/2025 at 1:46 p.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with the Center Manager, Cecila Rivas. LPA Whitmore explained the purpose of the visit to conduct interviews with staff and children. LPA toured the facility indoors and outdoors and observed a total of 7 children and 6 staff. The facility has a total of three classrooms. Classes 14 and 15 children leave at 2:00p.m. Class 16 children stay until 4:00p.m. LPA Whitmore obtained copies of the Facility Roster and Personnel Report.
On 04/02/2025 at 12:30 p.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with the Center Manager, Cecila Rivas. LPA Whitmore explained the purpose of the visit to conduct more interviews with the children and conduct classroom observations. LPA toured the facility indoors and outdoors and observed a total of 22 children and 6 staff.
On 04/29/2025 at 12:41 p.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with the Center Manager, Cecilia Rivas. LPA Whitmore explained the purpose of the visit to review staff files. LPA toured the facility indoors and outdoors and observed a total of 6
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250312113232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LAEP EARLY HEAD START CHILDCARE CENTER
FACILITY NUMBER: 197495327
VISIT DATE: 05/07/2025
NARRATIVE
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children and 6 staff. Staff files were reviewed on Child Plus. LPA Whitmore obtained copies of the staff qualifications.
The Department conducted a full investigation, which included staff interviews, interviews with relevant parties and other agencies, as well as a record review which included documentation related to the allegations. LPA did not observe, nor was information provided via interviews that provided sufficient evidence to substantiate the allegations of Personal Rights - Staff handle day care children aggressively observations were conducted during naptime, outdoor time and snack time. Qualifications - teachers teaching without permits. LPA conducted a file review of qualifications. All teachers, have degrees and Child Development units.
Based on interviews conducted, observations and information obtained, the allegations are deemed unsubstantiated. Meaning, although the allegations may have happened or valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies cited.
An exit interview was conducted, copy of this report was read, appeal rights along with Notice of Site Visit were provided. Notice of Site Visit is required to be posted for 30 days.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2