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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495327
Report Date: 01/14/2026
Date Signed: 01/14/2026 01:59:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/04/2025 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20251204084925
FACILITY NAME:LAEP EARLY HEAD START CHILDCARE CENTERFACILITY NUMBER:
197495327
ADMINISTRATOR:NANCY VILLARREALFACILITY TYPE:
850
ADDRESS:13928 KORNBLUM AVENUETELEPHONE:
(213) 622-5237
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:32CENSUS: 14DATE:
01/14/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH: Cecila Rivas- Site ManagerTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Personal Rights- Staff did not meet day care child's toileting needs.
Personal Rights- Staff expose children to hazards.
Physical Plant- Staff did not ensure that the facility is free from pests.
Physicl Plant- Staff did not ensure the facility is clean.
INVESTIGATION FINDINGS:
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On 12/8/2025 at 8:40a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Site Manager, Cecilia Rivas. LPA Whitmore explained the purpose of the visit to conduct interviews with staff and children. LPA toured the facility indoors and outdoors and observed a total of 17 children and 10 staff. LPA Whitmore conducted observations for classrooms 13, 14, and 15. LPA Whitmore obtained copies of the Facility Roster, Personnel Report, Daily Cleaning Schedule, Sanitation Schedule, Daily Routine Schedule, Policies & Procedures for Health and Safety that includes Diapering and Toileting, and Daily Diaper Changing Log.

On 12/17/2025 at 8:22 a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Site Manager, Cecilia Rivas. LPA Whitmore explained the purpose of the visit to continue with interviews and conduct classroom observations; LPA toured the facility indoors and outdoors and observed a total of 19 children and 12 staff. LPA Whitmore conducted observations for classrooms 13, 14, and 15. LPA reviewed documents, obtained copies of the cleaning schedule from an outside vendor and invoice. LPA was able to call two parents for an interview
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20251204084925
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LAEP EARLY HEAD START CHILDCARE CENTER
FACILITY NUMBER: 197495327
VISIT DATE: 01/14/2026
NARRATIVE
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The Department conducted a full investigation, which included staff interviews, interviews with relevant parties and other agencies, as well as a record review which included documentation related to the allegations. LPA did not observe, nor was information provided via interviews that provided sufficient evidence to substantiate the allegations of Personal Rights- Staff did not meet day care child’s toileting needs and Staff expose daycare children to hazards. During classroom observations LPA Whitmore observed children’s toileting needs being met by changing diapers and documenting information. During observations in the classroom LPA did not observe any hazards that were exposed to the children inside and outside the facility. Physical Plant- Staff did not ensure that the facility is free from pests and Staff did not ensure the facility is clean. During classroom observations all three classrooms were cleaned, and LPA did not observe any pest.

LPA conducted interviews and classroom observations.

Therefore, the allegations are deemed unsubstantiated. Meaning, although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies cited.

An exit interview was conducted, copy of this report was read, appeal rights along with Notice of Site Visit were provided. Notice of Site Visit is required to be posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2