197495378-5-28-2025-30-CC-KSTS-DHA2WE-20250602174524

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197495378
Report Date: 05/28/2025
Date Signed: 05/28/2025 01:53:15 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2025 and conducted by Evaluator Loyce Phillips

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20250303114124

FACILITY NAME:	LAUNCH PAD LEARNING		FACILITY NUMBER:	197495378
ADMINISTRATOR:	EMILY WALTON		FACILITY TYPE:	860
ADDRESS:	4141 W EL SEGUNDO BLVD		TELEPHONE:	(310) 644-2176
CITY:	HAWTHORNE	STATE: CA	ZIP CODE:	90250
CAPACITY:	113	CENSUS: 89	DATE:	05/28/2025
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	TELMA ROJAS, DIRECTOR		TIME COMPLETED:	02:10 PM

ALLEGATION(S):

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Allegation: Ratio - Facility staff are operating out of ratio

INVESTIGATION FINDINGS:

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On 5/28/2025, Licensing Program Analyst (LPA) Loyce Phillips arrived at the facility to conduct an unannounced visit for the purpose of delivering the findings on the above allegation. Upon arrival LPA met with Director, Telma Rojas and toured the facility. LPA observed 89 children present with 21 staff members.

LPA conducted a full investigation that included 3 visits to the facility 3/4/2025, 3/20/2025 and today 3/28/2025. LPA confirmed and documented Title 5 classrooms. LPA interviewed staff and reviewed sign in sheets for staff and children on 2/14/2025 and 2/24/2025. According to the sign-in sheets the facility has operated out of ratio. LPA interviewed 9 staff members; 6 out of 9 staff stated the classrooms have operated out of ratio multiple times in the past. During today’s visit 5/28/2025 while conducting a walk through. LPA observed Unity 1 (Title 5 classroom) on the playground with 19 children and 2 staff members. Based on interviews conducted, LPA’s observations and record review the allegation that facility staff are operating out of ratio is deemed Substantiated. A Substantiated finding means that the allegation is valid because the preponderance of evidence standard has been met. 9099-C

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20250303114124

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LAUNCH PAD LEARNING	FACILITY NUMBER: 197495378
	VISIT DATE: 05/28/2025

NARRATIVE

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Per Title 22, Division 12, Chapter 3, of the California Code of Regulations, a deficiency is cited.

LPA, Loyce Phillips informed Director Telma Rojas, that this report dated 5/28/2025 document(s) 1 Type A citation which shall be posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care.

Also, LPA, Loyce Phillips informed the Director to provide a copy of this licensing report dated 5/28/2025 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

The notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will results in a civil penalty of 100.00.

An exit interview was conducted, and a copy of this report and appeals rights was provided to Director, Telma Rojas.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20250303114124

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LAUNCH PAD LEARNING	FACILITY NUMBER: 197495378
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/28/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed Type A 05/29/2025 Section Cited CCR 101216.3(c)(1)(A)(B)	1 2 3 4 5 6 7	101216.3(c)(1)(A)(B)(C)Teacher Child RatioChild development programs funded by the California Department of Education...(1) Section 18290 of Title 5 of the California Code of Regulations provides:Contractors shall maintain at least the following minimum ratios in all centers:	1 2 3 4 5 6 7	Director will read Title 22 section 101216.3(c)(1)(A)(B)(C) and discuss with owners and staff Title 5 and Title 22 Teacher Child Ratio. LPA is requesting a summary of Director's and Owners knowledge of Teacher Child Ratio for Title 5 and Title 22, submitted by POC date.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

LIC9099 (FAS) - (06/04)

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