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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495378
Report Date: 06/10/2025
Date Signed: 06/10/2025 03:39:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250319115234
FACILITY NAME:LAUNCH PAD LEARNINGFACILITY NUMBER:
197495378
ADMINISTRATOR:EMILY WALTONFACILITY TYPE:
860
ADDRESS:4141 W EL SEGUNDO BLVDTELEPHONE:
(310) 644-2176
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:113CENSUS: 74DATE:
06/10/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:TELMA ROJAS, DIRECTORTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Allegation: Personal Rights
INVESTIGATION FINDINGS:
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On 6/10/2025, Licensing Program Analyst (LPA) Loyce Phillips arrived at the facility to conduct an unannounced visit for the purpose of delivering the findings on the above allegation. Upon arrival LPA met with Office Manager, Telma Rojas. LPA received a census of children and staff and toured the facility. There were 74 children napping with15 staff members supervising.

LPA conducted a full investigation that included 3 separate visits to the facility. During this investisgation, LPA conducted interviews with staff and children. LPA interviewed 4 children. 1 out of 3 children stated a teacher yelled at him, but was unable to identify the staff person. 3 children did not disclose any statements of staff yelling. LPA interviewed 6 staff members. 4 out 6 staff members stated they heard and witness a staff person yelling at a child in the Director’s office. Based on the interviews conducted, the allegation of a personal rights violation against a child is deemed substantiated. A Substantiated finding means that the allegation is valid because the preponderance of evidence standard has been met. 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20250319115234
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LAUNCH PAD LEARNING
FACILITY NUMBER: 197495378
VISIT DATE: 06/10/2025
NARRATIVE
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A deficiency is cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

The notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will results in a civil penalty of 100.00.

Exit interview conducted, report and appeals rights were discussed and provided to Director, Telma Rojas.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20250319115234
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LAUNCH PAD LEARNING
FACILITY NUMBER: 197495378
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/10/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/20/2025
Section Cited
CCR
101223(a)(1)(3)
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101223 (a)(1)(3) Personal Rights (a) The licensee shall ensure that each child...(1)To be accorded dignity in his/her personal relationships with staff...(3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse...
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Director, assistant director, office staff and owners will watch the video on personal rights and write a summary of their knowledge regarding the video. Director will submit statements by POC date via email.
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This requirement was not met as evidence by: Interview statements from staff disclosing that a staff member was heard yelling a child in the Director's office. If not corrected, this poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3