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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495423
Report Date: 11/06/2025
Date Signed: 11/06/2025 01:23:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2025 and conducted by Evaluator Lisa Clayton
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250828082309
FACILITY NAME:LIGHT OF KNOWLEDGE CHILD CARE CENTERFACILITY NUMBER:
197495423
ADMINISTRATOR:SHAUNEE BREAUXFACILITY TYPE:
860
ADDRESS:13801 INGLEWOOD AVETELEPHONE:
(818) 921-3732
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:30CENSUS: 12DATE:
11/06/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:RAFEDA SHAMSA, DIRECTORTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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RATIO: Facility is operating out of ratio
INVESTIGATION FINDINGS:
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On 11/06/2025, LPA Clayton conducted an unannounced visit to the Light of Knowledge Child Care Center to deliver the findings on a complaint. LPA Clayton was greeted by teachers Salwa Awad and Crystal Quintana. Director Rafeda Shamsa arrived shortly after. LPA Clayton toured the facility for a Health and Safety inspection and observed 12 preschool children in care, being cared for and supervised appropriately by 4 fingerprint cleared staff.

On 08/28/2025 the El Segundo Child Care Regional Office (ESCCRO) received a complaint alleging:
• RATIO: Facility is operating out of ratio

On 09/02/2025, LPA Clayton toured the CCC inside and outside for a Health and Safety Inspection, and obtained copies of the facility roster, personnel report and student sign-in/sign-out sheets for July 2025 and August 2025.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250828082309
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LIGHT OF KNOWLEDGE CHILD CARE CENTER
FACILITY NUMBER: 197495423
VISIT DATE: 11/06/2025
NARRATIVE
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On 09/08/2025, LPA Clayton toured the facility for a Health and Safety inspection and spoke with staff and obtained staff time sheets.

During all three visits, LPA Clayton observed the Child Care Center to be operating within the Title 22 guidelines regarding Staff to Student ratio.

Based on LPA's inspections, observations, and record review, the allegation that the facility is operating out of ratio is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

Exit interview conducted and report was reviewed with Director Rafeda Shamsa.

LPA Clayton posted a Notice of Site visit which is to remain posted for 30 days.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2