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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495423
Report Date: 12/12/2025
Date Signed: 12/12/2025 03:48:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2025 and conducted by Evaluator Lisa Clayton
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20251007104804

FACILITY NAME:LIGHT OF KNOWLEDGE CHILD CARE CENTERFACILITY NUMBER:
197495423
ADMINISTRATOR:SHAUNEE BREAUXFACILITY TYPE:
860
ADDRESS:13801 INGLEWOOD AVETELEPHONE:
(818) 921-3732
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:30CENSUS: 13DATE:
12/12/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:RAFEDA SHAMSA, DIRECTORTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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PERSONAL RIGHTS: Staff force children to nap
PERSONAL RIGHTS: Staff force children to wake up from their nap
OTHER: Staff did not meet the child's diapering care needs
INVESTIGATION FINDINGS:
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On 12/12/2025, LPA Clayton conducted an unannounced visit to the Light of Knowledge Child Care Center to deliver the findings on a complaint. LPA Clayton was greeted by teachers Salwa Awad. Director Rafeda Shamsa arrived later. LPA Clayton toured the facility for a Health and Safety inspection and observed 8 preschool children in care, being cared for and supervised by 1 fingerprint cleared staff.

On 10/07/2025 ESCCRO received a complaint alleging the following:
• PERSONAL RIGHTS: Staff force children to nap
• PERSONAL RIGHTS: Staff force children to wake up from their nap
• OTHER: Staff did not meet the child's diapering care needs

On 10/08/2025, LPA Clayton toured the CCC inside and outside for a Health and Safety Inspection, and obtained copies of the facility roster, diaper changing logs, and staff sign-in sheets.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 30-CC-20251007104804
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LIGHT OF KNOWLEDGE CHILD CARE CENTER
FACILITY NUMBER: 197495423
VISIT DATE: 12/12/2025
NARRATIVE
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LPA Clayton conducted a thorough investigation which included facility inspections, observations, and staff interviews referencing the above-mentioned allegations. LPA Clayton heard and visually observed teachers telling children who were sitting up to “lay down, right now” and telling children who were laying down to “close their eyes and go to sleep”. LPA Clayton observed teachers patting children on the back for more than 20 minutes, to get them to go to sleep. LPA also heard staff tell children “it’s time to wake up” all of which are a violation of the children’s Personal Rights. LPA Clayton reviewed the CCC “daily diaper log” and observed dates where the children were in attendance, but there were no entries. LPA Clayton also observed that during multiple visits, the children’s diaper/toileting needs not being met until another teacher arrived at 10am.

Based on information obtained during the investigation that included LPA Claytons observation, it has been determined that staff force children to nap, staff force children to wake up from their nap, and staff did not meet the child's diapering care needs, all of which are a violation the children’s Personal Rights. The preponderance of evidence standard has been met; therefore, the allegations are found to be SUBSTANTIATED. Type B Violations of the California Code of Regulations, Title 22101223 (a) (1) (3) is cited on the attached LIC 9099-D.

An exit interview was conducted, and this report was reviewed with Director Rafeda, and Appeal Rights were discussed and provided.

LPA Clayton posted a notice of site visit which must remain posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 30-CC-20251007104804
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LIGHT OF KNOWLEDGE CHILD CARE CENTER
FACILITY NUMBER: 197495423
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/12/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/12/2025
Section Cited
CCR
101223(a)(3)
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101223 (a) (1) (3) Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, …….or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting…….

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This requirement was not met as evidenced by: LPA Clayton's observation of the staff forcing the children to sleep and forcing the children to wake up from their nap which poses a Health and Safety Risk to children in care.
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Type B
12/12/2025
Section Cited
CCR
101230(a)(4)
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101230 Activities (a) Each center shall provide a variety of daily activities designed to meet the needs of children in care, including but not limited to: (4) Toileting.
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This requirement was not met as evidenced by: LPA Clayton's observation that the children in the Dolphin class are not having their toileting/diapering needs addressed until a another teacher arrives at 10am, which posed a Health and Safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 30-CC-20251007104804
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LIGHT OF KNOWLEDGE CHILD CARE CENTER
FACILITY NUMBER: 197495423
VISIT DATE: 12/12/2025
NARRATIVE
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LPA Clayton conducted a thorough investigation which included facility inspections, observations, and staff interviews referencing the above-mentioned allegations. LPA Clayton heard and visually observed teachers telling children who were sitting up to “lay down, right now” and telling children who were laying down to “close their eyes and go to sleep”. LPA Clayton observed teachers patting children on the back for more than 20 minutes, to get them to fall sleep. LPA also heard staff tell children “it’s time to wake up” all of which are a violation of the children’s Personal Rights. LPA Clayton reviewed the CCC “daily diaper log” and observed dates where the children were in attendance, but there were no entries. LPA Clayton also observed that during multiple visits, the children’s diaper/toileting needs not being met until another teacher arrived at 10am.

Based on information obtained during the investigation that included LPA Clayton's observation, it has been determined that staff force children to nap, staff force children to wake up from their nap, and staff did not meet the child's diapering care needs, all of which are a violation the children’s Personal Rights. The preponderance of evidence standard has been met; therefore, the allegations are found to be SUBSTANTIATED. Type B Violations of the California Code of Regulations, Title 22, 101223 (a) (1) (3) is cited on the attached LIC 9099-D.

An exit interview was conducted, and this report was reviewed with Director Rafeda, and Appeal Rights were discussed and provided.

LPA Clayton posted a notice of site visit which must remain posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6