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32 | Regarding allegation Staff does not treat resident with dignity and respect.
It is alleged that staff did not provide privacy when a resident brought up issues regarding another resident who pesters and bullies resident. It is also alleged that staff interrogated a resident while resident was upset and crying due to emotional distress and embarrassment caused by onlookers at the facility. During visit, interviews with S1-S6 revealed, residents are never interrogated when a concern is brought up to staff. Staff stated, residents can speak openly and are provided privacy to talk about their concerns in the administrative offices in which they can close the door to avoid any information from being divulged to others. Staff also stated, they conduct visits to resident rooms if they need to follow up on concerns privately with residents. Staff further indicated, confidentiality is accorded to residents by letting them report concerns without pressuring them to speak more than they want to share if a problem is reported. S1-S6 stated, they treat all residents with dignity and respect and reassure residents that they can report any concerns they have about staff or residents at any time and will work to bring their concerns to resolution. Interviews with R1-R7 revealed, residents can report concerns to staff confidentially. Residents stated, they know they can speak to administrative staff privately in their offices, privately. Residents also stated, they have no concerns about staff not furnishing private spaces to talk when they have concerns regarding facility staff or residents. Residents further indicated, staff conduct room visits to check in and talk to them privately if needed. Residents also stated, they are treated with respect and dignity by all staff, especially administrative staff. LPA observation indicated, administrative staff have two offices in which residents can visit to talk to staff at any time. The two administrative offices have comfortable space and seating area for residents. Residents were allowed to close the door to the administrator’s office to talk to LPA during time of visit. LPA observation also indicated, staff were observed making regular rounds to resident's rooms during the course of the visit. Staff and resident interviews and LPA observations, do not corroborate the allegation.
***Continues on LIC 9099-C
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