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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197603560
Report Date: 11/25/2025
Date Signed: 11/25/2025 04:54:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2025 and conducted by Evaluator Zabel Chochian
COMPLAINT CONTROL NUMBER: 29-AS-20251121104819
FACILITY NAME:COURTYARD PLAZAFACILITY NUMBER:
197603560
ADMINISTRATOR:EVELINA PAPAZYANFACILITY TYPE:
740
ADDRESS:6951 LENNOX AVENUETELEPHONE:
(818) 780-5005
CITY:VAN NUYSSTATE: CAZIP CODE:
91405
CAPACITY:195CENSUS: 77DATE:
11/25/2025
UNANNOUNCEDTIME BEGAN:
09:09 AM
MET WITH:Brittney Buchannan, Designated Administrator and Aaron Finegold, Assistant AdministratorTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Facility’s hot water is in disrepair.
INVESTIGATION FINDINGS:
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Licensing Program Analyst(s) Zabel Chochian and Christine Yee met with Assistant Administrator Aaron Finegold and later with the Administrator Brittney Buchannan. Reason for the visit was discussed.

In reference to the allegation above, it was reported that the facility does not maintain sufficient hot water delivery throughout resident bathrooms. To investigate this allegation, LPA began the physical plant tour from approximately 10:00am to 12:15pm. Durinng the tour LPA inspected eight (8) resident rooms/bathrooms, interviewed staff and residents. The hot water in rooms 332, 130, 128, 126, and 231, measured from 93.5 to 102.1 degrees fahrenheit; rooms 333 and 337 measured from 108.7 - 111.4 degrees fahrenheit; room 212 measured at 122.8-124 degrees fahrenheit. Although during the visit, Mr. Finegold stated that they are work on replacing pipes to rectify the issues, it was determined, that the facility hot water is not consistantly within the required range (105-120) at this time. Based on the information gathered during todays's investigation, allegation "Facility's hot water is in direpair" is SUBSTANTIATED at this time.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20251121104819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: COURTYARD PLAZA
FACILITY NUMBER: 197603560
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/02/2025
Section Cited
CCR
87303(e)2
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Maintenance and Operation. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F and not more than 120 degree F.
This requirement is not met as evidenced by:
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The Designated Administrator and Assistant Administrator reported that they are currently working on changing pipes which will rectify the hot water issue. Administrators agreed to do the following: 1. Have the water heaters adjusted within the next 24 hours.
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Based on observation, the licensee did not comply with the section cited above, as water temperature measured in four (4) out of the eight (8) resident rooms were below 105 degree F; one out of eight rooms was above 120 degree F. This poses a potiential health and safety risk to residents in care.
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 2. Conduct a 7 day water temperature log for ten rooms on each side spread throughout the facility. Include rooms 332, 130, 128, 126, 231 and 212. Ensure that the hot water temp. is maintained with in required range of 105-120. Submit confirmation of work completed and water temp. log by 12/2/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2