<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197604989
Report Date: 12/01/2022
Date Signed: 12/01/2022 03:50:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/23/2022 and conducted by Evaluator Angela Panushkina
COMPLAINT CONTROL NUMBER: 31-AS-20221123151239
FACILITY NAME:DURANDO HOME IIFACILITY NUMBER:
197604989
ADMINISTRATOR:JAMES DURANDOFACILITY TYPE:
740
ADDRESS:38757 37TH STREET EASTTELEPHONE:
(661) 266-0551
CITY:PALMDALESTATE: CAZIP CODE:
93552
CAPACITY:4CENSUS: 3DATE:
12/01/2022
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:James Durando, AdministratorTIME COMPLETED:
04:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff is providing care and supervision while under the influence of drugs
Staff leaves residents in soiled diapers for an extended period of time
Staff yells at residents in care
Staff not fingerprinted and or associated to the facility.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
At approximately, 11:10am Licensing Program Analyst (LPA), Angela Panushkina arrived to this facility in response to the above mentioned allegations. LPA met with the Staff #1, who granted access to home. Aministrator arrived shortly after and LPA explained the reason for the visit.

LPA conducted a physical plant walk through, at approximately 11:15am, to ensure that the facility is in compliance with rules and regulations under California Code of Regulations, Title 22, Division 6. LPA did not observe any immediate health and safety issues during the visit.

LPA conducted an interview with the Director from a Day Care, facility Administrator, two (2) staff members, three (3) out of three (3) clients and two (2) out of two (2) neighbours. LPA reviewed facility records from 1:00pm to 2:00pm and obtained copies of pertinent documents relevant to the investigation.

Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20221123151239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DURANDO HOME II
FACILITY NUMBER: 197604989
VISIT DATE: 12/01/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Allegation: Staff is providing care and supervision while under the influence of drugs

Interview with the Administrator revealed that one (1) out of six (6) staff members smokes a cigarette only. Administrator stated: "I usually come in to the facility unannounced to check on my clients and staff members and have never witnessed seeing my staff working under the influence of drugs." Interview with S2 revealed that they sometimes smoke a cigarette while working at the facility. Moreover, both staff members denied ever smoking marijuana and working under the influence of drugs. Lastly, interviews with two (2) out of two (2) neighbours revealed that they never smelled nor observed any of the facility staff smoking marijuana. Based on information obtained through interviews this allegation is deemed Unsubstantiated.

Allegation: Staff leaves residents in soiled diapers for an extended period of time.


Interview with the Administrator revealed that all clients are being changed every one our or as needed. Interviews with two (2) out of two (2) staff members revealed that during their shifts all clients are being changed for at least three times or as needed. Both staff members informed LPA that they always check the clients to make sure they are clean and dry. During today's visit LPA did not smell any bad odor at the facility and LPA observed all clients were well taken care of. Based on information obtained through interviews and LPA's observation this allegation is deemed Unsubstantiated.

Allegation: Staff yells at residents in care.
Interview with the Administrator revealed that all staff members working at this facility are well aware of three (3) out of three (3) client's medical conditions and that they would never yell at any of the clients. However, interview also revealed that C2 has an auditory impairment and that is the only time when staff may speak louder. During today's visit, LPA observed staff members communicating with C2 in a loud tone of voice due to C2's health condition. Based on information obtained through interviews, document review and LPA's observation this allegation is deemed Unsubstantiated.

Allegation: Staff not fingerprinted and or associated to the facility.
Interviews with the Administrator, two (2) out of two (2) staff members revealed that the facility currently has six (6) staff members covering every shift during the week. LPA reviewed the Facility Personnel Report Summary and it was confirmed that all staff members are fingerprinted and associated to the facility. Based on information obtained through interviews and document review this allegation is deemed Unsubstantiated.

Exit interview conducted and copy of report was provided to the Administrator.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2