197604989-2-24-2023-31-AS-RRAZ-CPR2V9-20230308164331

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197604989
Report Date: 02/24/2023
Date Signed: 02/24/2023 02:46:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2023 and conducted by Evaluator Shira Stamps

COMPLAINT CONTROL NUMBER: 31-AS-20230209145122

FACILITY NAME:	DURANDO HOME II		FACILITY NUMBER:	197604989
ADMINISTRATOR:	JAMES DURANDO		FACILITY TYPE:	740
ADDRESS:	38757 37TH STREET EAST		TELEPHONE:	(661) 266-0551
CITY:	PALMDALE	STATE: CA	ZIP CODE:	93552
CAPACITY:	4	CENSUS: 4	DATE:	02/24/2023
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	James Durando, Administrator		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff hit resident
Staff smokes marijuana at the facility
Staff leaves residents in soiled diapers for extended periods of time

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

At 2:15 pm Licensing Program Analyst (LPA) Shira Stamps conducted an unannounced complaint visit to investigate the allegations above. LPA was greeted by Staff, who granted access to the facility. The Administrator arrived shortly after and LPA explained the reason for the visit. At 2:20pm, LPA attempted to interview the residents, but two (2) out of three (3) residents are nonverbal, and one (1) resident declined the interview.

Staff hit resident
It is alleged that S1 hit R1 in the head with a plastic bottle containing soap, and after the incident occurred it was also alleged that R1 was complaining of pain. Interviews with five out of eight staff members indicated that they have not witnessed a staff member hit a resident. LPA was unable to interview the residents since one (1) out of three (3) residents declined the interview, one (1) resident is non verbal and one (1) resident was sleeping. Therefore, based on staff interviews and lack of supportive evidence the allegation, “staff hit resident”, is deemed unsubstantiated. CONTINUED...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Shira Stamps
LICENSING EVALUATOR SIGNATURE:	DATE: 02/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 31-AS-20230209145122

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: DURANDO HOME II	FACILITY NUMBER: 197604989
	VISIT DATE: 02/24/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Staff smokes marijuana at the facility.

It is alleged that S1 smokes marijuana outside. Interviews with two out of eight staff members indicated that S1 smokes cigarettes. Three out of eight staff members indicated they are unaware of staff that smoke in the facility. Interviews with staff indicated they have never smelled marijuana in the facility and that S1 does not smoke marijuana. Therefore, due to lack of supportive evidence the allegation, “staff smokes marijuana at the facility,” is deemed unsubstantiated.

Staff leaves residents in soiled diapers for extended periods of time

It is alleged that S1 does not change the resident’s diapers in a timely manner. Interviews with staff indicated that all residents’ diapers are changed every two hours or more as needed. Staff interviews indicated during a shift change staff have not witnessed a resident who had not been changed during the shift before. Therefore, based on interviews and lack of supportive evidence the allegation, “staff leaves residents in soiled diapers for extended periods of time,” is deemed unsubstantiated.

Exit interview conducted. Copy of report delivered to Administrator.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Shira Stamps
LICENSING EVALUATOR SIGNATURE:	DATE: 02/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 2