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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197604989
Report Date: 02/19/2025
Date Signed: 02/19/2025 09:59:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
N LA & CEN COA AC/SC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/16/2024 and conducted by Evaluator Evelin Rios
COMPLAINT CONTROL NUMBER: 31-AS-20240216153939
FACILITY NAME:DURANDO HOME IIFACILITY NUMBER:
197604989
ADMINISTRATOR:JAMES DURANDOFACILITY TYPE:
740
ADDRESS:38757 37TH STREET EASTTELEPHONE:
(661) 266-0551
CITY:PALMDALESTATE: CAZIP CODE:
93552
CAPACITY:4CENSUS: 4DATE:
02/19/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Araceli Rivera (DSP/Staff)TIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Uncleared adult is present in the facility Staff smokes marijuana in front of residents in care Staff leave residents alone in the facility
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Evelin Rios conducted an unannounced subsequent complaint visit to this facility to deliver findings at approximately 8:45 a.m., on 02/19/2025. LPA arrived at to the facility and could hear a vacuum. LPA rang the door bell but no one answered the door. LPA contacted the Administrator, James Durando by telephone, and he explained they were on their way to an appointment with a client but staff should be at the home to grant LPA entry. LPA explained to the administrator the reason for the visit. LPA was then greeted by staff and granted access. Administrator assistant, Nancy Magallanes Silva contacted the staff and designated staff to sign for today's report.

At approximately 9:00 a.m., LPA conducted a health and safety physical plant tour of the facility inside and out. LPA did not observe any health or safety issues. At 9:20 a.m., LPA requested a copy of Personnel Report (LIC500) and obtained copies of staff time sheets.
(Cont. to LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Evelin Rios
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20240216153939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
N LA & CEN COA AC/SC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DURANDO HOME II
FACILITY NUMBER: 197604989
VISIT DATE: 02/19/2025
NARRATIVE
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Allegation: Uncleared adult is present in the facility

On 02/24/24, during the initial complaint visit, LPA Tihesha Smith toured the facility inside and out, requested, and reviewed copies of documents relevant to the investigation from approximately 10:35 a.m., to 2:30 p.m. These documents included, but were not limited to personnel report, and resident roster. LPA Smith was unable to interview S1 as they were not present at the facility during time of visit and four (4) of four (4) residents refused or were not able to engage in an interview. Interviews conducted with three (3) of three (3) staff members revealed they do not have any knowledge of an uncleared adult being present in the facility. During the interviews, the administrator confirmed that there are no known current exclusions for staff. To corroborate these statements, the Licensing database was reviewed by LPA Smith. This review confirmed that no facility staff have an active exclusion with the department. At the time of this visit LPA Rios reviewed staff time sheets compared with the information pulled from the Guardian Background Check System. The staff census matched the Licensing records.

Based on record review and interviews there is not enough sufficient evidence to support the allegation. Therefore, the allegation is Unsubstantiated at this time.



Allegation: Staff smokes marijuana in front of residents in care

It was alleged that Staff smokes marijuana daily on the facility premises and in front of the resident’s in care. Interview with three (3) out of three (3) staff revealed have not smoked marijuana in front of residents and have not witness any other smoking marijuana in front of residents. Administrator revealed staff can smoke cigarettes outside, and all staff are aware that marijuana use in or around residents and facility is prohibited. During facility visits, LPA Smith did not smell any marijuana odors in or around facility and did not observe any discarded pieces of tobacco rolling paper, commonly known as "roaches," on the premises. At the time of this visit LPA Rios inspected the facility inside and out and did not smell marijuana odor or observe any staff smoking marijuana or cigarettes.



Based on interviews and observations there is not enough sufficient evidence to support the allegation. Therefore, the allegation is Unsubstantiated at this time.
( Page 2 of 3)
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Evelin Rios
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20240216153939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
N LA & CEN COA AC/SC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DURANDO HOME II
FACILITY NUMBER: 197604989
VISIT DATE: 02/19/2025
NARRATIVE
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Allegation: Staff leave residents alone in the facility

It was alleged that staff leave residents alone in the facility. To investigate this allegation, interviews were conducted with three (3) staff members. All three (3) staff members categorically denied ever leaving residents alone in the facility or arriving for their shifts to find residents unattended. Each staff member confirmed that there is always at least one (1) staff member present in the facility at all times. Additionally, two (2) of the three (3) staff members noted that S1's spouse occasionally picks up S1's vehicle, and no other vehicles may be parked at the house, which might give the impression that no one is home. However, these staff members emphasized that despite the absence of vehicles, staff are always present with the residents.

Based on interviews, there is insufficient pertinent information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No immediate health and safety hazard is noted during his visit.

Exit interview was conducted and a copy of report was issued.

SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Evelin Rios
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3