197606145-3-10-2026-28-AS-DSIS-DSSNNW-20260403103722

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197606145
Report Date: 03/10/2026
Date Signed: 03/10/2026 10:34:36 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2026 and conducted by Evaluator Christian Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260203154746

FACILITY NAME:	ARCADIA GARDENS RETIREMENT HOTEL		FACILITY NUMBER:	197606145
ADMINISTRATOR:	PAMELA PARSONS		FACILITY TYPE:	740
ADDRESS:	720 W. CAMINO REAL		TELEPHONE:	(626) 574-8571
CITY:	ARCADIA	STATE: CA	ZIP CODE:	91007
CAPACITY:	200	CENSUS: 164	DATE:	03/10/2026
		UNANNOUNCED	TIME BEGAN:	09:37 AM
MET WITH:	Pamela Parsons		TIME COMPLETED:	10:47 AM

ALLEGATION(S):

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Staff is refusing to provide the residents' family with residents' facility file.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Christian Gutierrez conducted a subsequent unannounced complaint investigation visit regarding above allegations. LPA met with Executive Director Pamela Parson and explained the reason for the visit.

The investigation consisted of the following: During the initial visit conducted on 02/05/2026 LPA requested a copy of resident roster and staff roster. LPA interviewed staff 1-2 (S1-S2). LPA requested documents for R1 to be emailed or mailed as soon as possible. On 02/11/2026 LPA interviewed Executive Director over telephone. On today’s visit LPA interviewed witness #1 (W1), obtained emails between POA and facility, along with a copy of face sheet for R1.LPA also delivered findings.

See 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260203154746

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ARCADIA GARDENS RETIREMENT HOTEL	FACILITY NUMBER: 197606145
	VISIT DATE: 03/10/2026

NARRATIVE

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In regard to the allegation “Staff is refusing to provide the residents' family with residents' facility file”, it is alleged that facility will not release file records to R1’s family. During interviews with Executive Director and staff all three stated they do not remember R1. R2 stated that he/she received email correspondence and was looking for file for R1 but could not find them. Executive Director informed LPA that there were able to find a handwritten face sheet for R1 with emergency contact information. Executive Director contacted the POA and was told that R1 resided at facility in 2018 for no more than 6 months. LPA was able to confirm dates of R1’s stay with W1. LPA obtained a copy of face sheet dated 09/13/2018. Per section 87506(e) Resident Records Original records or photographic reproductions shall be retained for a minimum of three (3) years following termination of service to the resident.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was given to Pamela Parsons.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026

LIC9099 (FAS) - (06/04)

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