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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197606315
Report Date: 01/23/2023
Date Signed: 01/23/2023 04:05:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/18/2023 and conducted by Evaluator Abeye Duguma
COMPLAINT CONTROL NUMBER: 31-AS-20230118161528
FACILITY NAME:VCT HOME CARE, INC.FACILITY NUMBER:
197606315
ADMINISTRATOR:VICTORIA TORRESFACILITY TYPE:
740
ADDRESS:16334 LAHEY STREETTELEPHONE:
(818) 360-9833
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 6DATE:
01/23/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Victoria TorresTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Residents' mattress is in disrepair.
Resident is not provide proper lighting.
Facility's electrical wiring is in disrepair.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced initial complaint visit to this facility to investigate the above allegations. LPA met with the administrator, Victoria Torres, and explained the reason for the visit.

--- Residents' mattress is in disrepair.

It was alleged that the mattresses in bedrooms #2 (two) and #3 (three) are in disrepair and will need to be replaced. To investigate this allegation, on 01/23/2023, LPA made observations during a physical plant tour at around 9:30 AM, interviewed staff from around 12:00 PM – 1:00PM and interviewed residents from around 1:30 PM – 2:00 PM. During the physical plant tour, LPA uncovered and observed mattresses in bedrooms #2 (two) and #3 (three) but did not find any disrepair.

(Cont. on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20230118161528
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VCT HOME CARE, INC.
FACILITY NUMBER: 197606315
VISIT DATE: 01/23/2023
NARRATIVE
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LPA checked remaining mattresses and did not find any disrepair. During interviews with staff, Staff #1 (S1) stated that the mattresses were not replaced, felt the mattresses were fine, but that they ordered new ones which will be delivered by tomorrow (01/24/2023). Based on observations and interviews, there is not enough information to verify the allegation, therefore, the allegation is unsubstantiated at this time.

--- Resident is not provide proper lighting.

It was alleged that the lamps in the resident's bedrooms are all unplugged and also there is no light provided in the resident's closet. To investigate this allegation, on 01/23/2023, LPA made observations during a physical plant tour at around 9:30 AM, interviewed staff from around 12:00 PM – 1:00PM and interviewed residents from around 1:30 PM – 2:00 PM. During the physical plant tour, LPA observed adequate ceiling lights in all bedrooms and a lamp in each room which were plugged in and operational. Each resident’s closet is located in their bedrooms. During interviews with staff, Staff #1 (S1) stated that all the lights work and some of the residents don’t want the lamp, so they unplug it. During interviews with residents, they all stated that they don’t have any issues with the amount of lighting in the room and do not feel any restrictions regarding lamp usage. Based on observations and interviews, there is not enough information to verify the allegation, therefore, the allegation is unsubstantiated at this time.

--- Facility's electrical wiring is in disrepair.

It was alleged that the electrical supply wires may not conform to Los Angeles Building and Safety electrical guidelines. To investigate this allegation, on 01/23/2023, LPA made observations during a physical plant tour at around 9:30 AM, interviewed staff from around 12:00 PM – 1:00PM and interviewed residents from around 1:30 PM – 2:00 PM.

(Cont. on LIC 9099-C)

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20230118161528
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VCT HOME CARE, INC.
FACILITY NUMBER: 197606315
VISIT DATE: 01/23/2023
NARRATIVE
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During the physical plant tour, LPA observed dated electrical work that may or may not conform to current Building and Safety standards. LPA observed coaxial and electrical cables running throughout the facility and through walls. LPA did not observe any exposed copper wires. During interviews with staff, Staff #1 (S1) stated that it has been like this since purchased but that an electrician will be coming tomorrow (01/24/2023) to make the necessary adjustments to bring everything up to code. During interviews with residents, they all stated that they don’t have any issues with the electrical wiring. Based on observations and interviews, there is not enough information to verify the allegation, therefore, the allegation is unsubstantiated at this time.

Other health and safety hazards noted during the visit which will be addressed on separate Case Management LIC 809.

Exit interview conducted and a copy of the report was issued.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3